Technology Support Technician

Professional Qualifications:Possession of a High School Diploma is mandatory. Completion of accredited technical or college-level coursework in computer science or a related discipline or a verified professional history within the information technology and help desk sector is proficiency in the training utilization and installation of personal computer hardware and software systems is competency in the deployment and administration of the Google Suite productivity in the technical repair and maintenance of computational hardware including workstations laptops and mobile tablet familiarity with enterprise-level network infrastructure understanding of administrative protocols with a strong emphasis on maintaining strict confidentiality and professional interpersonal written and organizational capabilities including the ability to engage with the general public in a highly professional and courteous to execute assigned responsibilities in a structured self-directed and intrinsically motivated communication skills and organizational aptitude alongside a proven capacity to collaborate effectively with institutional staff and interface politely with external Structure:This position reports directly to the Director of Professional Functions:-Hardware Maintenance and Repair Services-Chromebook platforms (Chrome OS)-Windows operating environments-Macintosh operating systems-iOS mobile ecosystems-Administration of Enterprise Software and Hardware Solutions-Management via the Google Admin Console-Active Directory administration including domain machine imaging and troubleshooting-Utilization of enterprise-grade Help Desk ticketing systems-Resolution of basic enterprise-level printing infrastructure issues-Execution of diverse technological assignments including software installation hardware deployment network access provisioning device email configuration and comprehensive troubleshooting of ChromeOS Windows and Macintosh workstations and associated peripherals.-Physical deployment and decommissioning of network architecture monitors projection equipment and audio systems across architectural surfaces ceilings and technical enclosures.-Address and resolve official correspondence and inquiries in accordance with administrative directives.-Perform supplementary tasks as designated by the Director of Technology.-Travel from building to building as necessary

Required Experience:

IC