Technology Support Technician Senior

Department Contact:Brooke Yaksich

Internal or External Search:External - Open to all applicants

Advertising Summary:Join the IT team as a Technology Support Technician Sr!

Position Details

PositionTitle: Technology Support Technician Senior

College/Division: Physical Science Laboratory

Department: 470563-PSL INFORMATION TECHNOLOGY

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $19.28

Appointment Full-time Equivalency: 1.00

FLSA Status:Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State County & Municipal Employees (AFSCME).

Contingent Upon Funding:Contingent upon external funding

Standard Work Schedule:Standard (M-F 8-5)

If Not a Standard Work Schedule:

Job Duties and Responsibilities: Technology Support professionals provide technical assistance and service to end-users resolving issues and ensuring productivity. Serves as the Tier II/Tier III escalation point for complex technical issues. Diagnoses and resolves advanced hardware software and networking problems; administers and troubleshoots systems such as Active Directory Office 365 (GCC High) Intune and Endpoint Central; supports antivirus EDR and encryption solutions. Manages endpoint configurations imaging patching and hardening to maintain compliance with CMMC and internal security standards. Oversees user account provisioning permissions and access controls to ensure secure and reliable system operations. Leads the Helpdesk team by mentoring junior technicians guiding ticket triage and prioritization maintaining documentation and knowledge base articles and ensuring SLA adherence. Coordinates escalation paths and collaborates with Network Systems and Security teams. Supports IT projects system rollouts and technology upgrades. Tests and validates new hardware and software prior to deployment provides customer-focused support to PSL staff and partners and communicates technical information clearly to non-technical users.

Qualifications

Required Education and Experience:
High School diploma 4 years of relevant experience or an Associates Degree 2 years of relevant experience.

Equivalent Qualifications:

Preferred Qualifications:

Special Certification/Licensure:
Must be a U.S. Citizen.
This position is subject to random drug testing in compliance with its drug-free workplace requirements.

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.