Technology Support Specialist II

This positions responsibilities are carried out under general supervision and will be primarily assigned to the Turlock campus and will also travel to support the Stockton and future Tracy satellite campuses. The incumbent is responsible for diagnosing and resolving moderately complex technology issues managing small projects and providing guidance to users. Work involves applying acquired job skills and established procedures while exercising judgment in resolving technical problems configuring systems and recommending solutions. The incumbent may provide direction to student assistants or staff on routine assignments.

• Provides advanced technical support to internal users of computer applications and hardware.
• Analyzes and resolves complex hardware and software issues related to computers laptops printers mobile devices and other technology equipment.
• Provide Support Desk support including working with students staff and faculty.
• Generation of Warrior Cards for Students staff and faculty.
• Provide technical support for campus events including NSO NSAR etc.
• Diagnoses and resolves network connectivity issues including connectivity and VPNs.
• Escalates technical issues to support teams as necessary.
• Provide support for AV technology and workstations in classrooms conference rooms and other learning spaces to assist Learning Services.
• Responsibilities include but are not limited to installation software and firmware updates preventive and corrective maintenance documentation of changes and troubleshooting.
• Provide customer support to ensure a positive user experience.
• Develops standardized and specialized equipment and application configurations that support faculty pedagogy and classroom instructional formats.
• Provides technical guidance to departments on the procurement setup and deployment of technology equipment.
• Working with endpoint management tools (e.g. SCCM Intune or JAMF).
• Assigning Updating and completing tickets in TeamDynamix.
• Updating Property Database for I.T. related equipment.
• Evaluates and advises stakeholders on technology needs in classrooms labs and campus spaces.
• Develops and delivers technology support documentation and training materials to educate users on technology tools and best practices.
• Leads small or specialty technology support projects.
• Provides lead work direction and training to student employees as well as technical and administrative staff.
• May be required to obtain additional training and/or certification as part of professional development based on department and/or campus needs to stay current with industry standards.
• At the direction of appropriate administrator may provide support to other areas as needed.
• The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to this classification.
• Other duties as assigned.

Experience:Equivalent to a bachelors degree in a related field. (Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.)

• 2 years of direct experience supporting audiovisual broadcast streaming and related multimedia technology systems.
• Bachelors degree in Information Technology Computer Science or a related STEM field.
• Prior experience in a CSU or higher education setting.
• Certification such as CompTIA Security ITIL Foundation Apple Certified Support Professional (ACSP) or Microsoft Certified: Endpoint Administrator.
• Experience supporting live event mobile broadcast or audiovisual production environments.
• Experience working with Dante audio networking systems and related audiovisual technologies.
• Experience creating or utilizing technical diagrams equipment layouts or setup documentation for audiovisual or broadcast-related technology deployments.
• Experience assembling configuring testing troubleshooting or supporting audiovisual and Dante-enabled audio systems.

• Strong knowledge and expertise in hardware and software troubleshooting.
• Knowledge of network connectivity server administration and system troubleshooting.
• Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support.
• Strong organizational skills to plan organize and manage technology support delivery and complete related small projects.
• Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials.
• Strong analytical skills to evaluate technology and configure and deploy systems updates.
• Skill in providing direction and training to others.
• Proficiency in using applicable software or technology systems.
• Knowledge of university policies data needs and data privacy regulations.

• Position may be required to travel.

• Valid California Drivers License

Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2 5 7 and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

California State University Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors 16 masters programs 7 post-graduate credentials a doctorate in education and serves more than 10000 students. New instructional facilities have been built for the unique pedagogy of professional programs laboratory sciences and performing arts.

Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation addition U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West while Washington Monthly honored Stanislaus State as the Wests No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

Clery Act Disclosure

Pursuant to theJeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Actthe annual security report (ASR) is now available for viewing at The ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and sexual assault prevention information and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle Turlock CA 95382.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition national origin sex sexual orientation covered veteran status or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised 7/21/17 as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at . California Relay Service is available at voice and a federal contractor we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:Voluntary Self-Identification of Disability PDF Form.

CSU Stanislaus hires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE