Technology Support Lead VMWare

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in Corporate Sector Enterprise Technology you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm

• Execute policies and procedures that ensure operational stability and availability

• Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools

• Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration

• Lead incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications capabilities and skills

• 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services

• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Proficient in observability and monitoring tools and techniques

• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Proficiency in service-level changes to a system and troubleshooting components with VMware vCF environments VCloud Foundation VCF; VMWare Certifications Required.

• Experience as a VMware ESXi system engineer in an Enterprise class environment with vSAN

• Experience in large-scale dynamic high-availability production environments

• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions

• Build and drive adoption for greater self-healing and resiliency patterns; Lead and participate in performance tests; identify bottlenecks opportunities for optimization and capacity demands

• Software development experience in one or more general purpose programming languages: Python JavaScript PowerShell; Strong networking background with good knowledge of related protocols and technologies (e.g. BGP VRF MPLS IP TCP UDP) as applied to a data center context

• Strong computing fundamentals; A passion for building software and a long-term career as a software technologist; Demonstrated leadership in an agile team

Preferred qualifications capabilities and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting

• Practical experience with public cloud

• Experience with VMware NSX-T and Hyper-V a strong plus