Technology Support Assistant

The Technology Support Assistant provides day-to-day technical support for Fountain Lake School District staff students and district technology systems. This position is responsible for troubleshooting hardware and software issues managing user accounts supporting network-connected devices maintaining district technology equipment and providing exceptional customer service to end users. The Technology SupportAssistantreports directly to the Director of Operations.

• Create modify and disable staff and student user accounts.
• Process employee and student name changes across district systems.
• Manage user permissions and access requests.
• Assist with password resets and account troubleshooting.

• Serve as the primary responder for technology help desk tickets.
• Diagnose and resolve hardware software printer and connectivity issues.
• Provide in-person phone and remote support to district staff and students.
• Install configure and maintain desktop computers laptops chromebooks.
• Assist users with Microsoft Windows macOS and district-approved software applications.

• Support and maintain Mobile Device Management (MDM) systems for Apple devices.
• Manage print servers and district printing infrastructure.
• Configure deploy and troubleshoot printers and copiers.
• Program and support VoIP phone systems including extension assignments and changes.
• Program and manage district intercom systems.
• Create and manage electronic key fobs and access control credentials.

• Assist with installation maintenance and troubleshooting of wired and wireless network infrastructure.
• Support network equipment including switches wireless access points and related devices.
• Demonstrate understanding of:
• Active Directory (AD)
• DHCP
• DNS
• Wireless networking fundamentals
• Network infrastructure concepts
• Assist with network troubleshooting and connectivity issues.

• Assist with installation and maintenance of security camera systems.
• Support access control systems and related hardware.
• Follow district cybersecurity and technology security procedures.

• Maintain accurate documentation of technology assets and support activities.
• Assist with technology projects and district-wide deployments.
• Participate in summer technology maintenance and upgrades.
• Chromebook repairs.
• Perform other duties as assigned by the Director of Operations.

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Working knowledge of Microsoft Windows Windows Server VMs and Apple macOS.
• Ability to troubleshoot hardware software and network-related issues.
• Ability to lift and move technology equipment up to 50 pounds.
• Ability to work independently and as part of a team.

• Associate degree or technical certification in Information Technology Computer Science Networking or related field.
• Experience supporting Active Directory environments.
• Experience with Apple device management (MDM).
• Experience supporting VoIP phone systems.
• Experience with wireless networking and network infrastructure.
• Experience with security cameras access control systems or educational technology environments.
• Industry certifications such as CompTIA A Network Apple Microsoft Google or similar certifications are preferred.

• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to communicate technical information to non-technical users.
• Ability to maintain confidentiality and professionalism when handling district information.

• 240 Day Position
• Reports To: Director of Operations
• Minimum Salary - $44045
• Maximum Salary - $53145

Required Experience:

Junior IC