Technology Support Analyst III

John W. Danforth Company one of the largest mechanical contractors in the Northeast is growing! We believe our people are our greatest asset and invest in training career development employee engagement and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC plumbing refrigeration advanced technology manufacturing process piping fabrication mission-critical environments and energy performance projects backed by comprehensive service maintenance and repair.

As a Technology Support Analyst III at John W. Danforth Company you will serve as the highest-level technical support for our organization helping to resolve complex IT issues and maintain the systems that keep our business running. Youll leverage your technical expertise to troubleshoot network and infrastructure challenges support end users strengthen system security and partner with technology vendors to deliver reliable and efficient solutions.

Install configure and support software hardware and network infrastructure components.
Manage network servers user accounts workstations and technology tools across the environment.
Monitor system performance and maintain IT systems to ensure reliability and efficiency.
Troubleshoot complex technical issues determine root causes and document resolutions.
Escalate vendor-specific issues and coordinate with external technology partners as needed.
Maintain system security through access controls backups firewalls and other preventative measures.
Support network and infrastructure upgrades enhancements and technology refresh initiatives.
Ensure software and hardware licensing compliance across supported systems.
Consult with end users to understand business needs and recommend effective technology solutions.
Evaluate trends in support requests and recommend system improvements or reconfigurations.
Coordinate infrastructure changes and enhancements with IT partners and vendors.

4 years of experience in an IT support or infrastructure role.
Bachelors degree in Computer Science Information Technology or equivalent experience and training.
Strong understanding of computer systems networks servers and IT infrastructure.
Experience analyzing implementing and supporting IT systems and technologies.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with the ability to work effectively with technical and non-technical users.
Ability to prioritize plan and execute technical projects and support activities effectively.

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Compensation Range: $65000-$75000

Other Compensation: Bonus eligible

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan and an employee assistance program.