Technology Specialist

JOB TITLE: Technology Specialist

JOB DESCRIPTION NARRATIVE: Works with other technology staff and assists with troubleshooting repair installation maintenance documentation cybersecurity and support of district technology systems. Provides second-level technical support and assists the Director of Technology with district systems user accounts cybersecurity practices infrastructure documentation and technology projects.

QUALIFICATIONS:

Knowledge: Bachelors degree and a high level of knowledge and understanding of information technology are required. Degree in Computer Science Cybersecurity Information Technology Management Information Systems or related fields is desirable. Knowledge or training in networking systems administration endpoint management cybersecurity or related information technology field preferred.

Skills: Ability to work with others communicate effectively maintain confidentiality document work accurately troubleshoot complex technology issues and learn district technology systems. Computer-related skills for installation repair troubleshooting cybersecurity awareness account support documentation and end-user support are required.

Machines/Equipment: All computers and related equipment including desktops laptops tablets student devices printers classroom technology phones intercoms video security systems access control systems network equipment servers cabling and district-supported software platforms.

ESSENTIAL JOB FUNCTIONS:

1. Provide in-house technical expertise to users: support and resolve issues related to workstations servers printers network and other technology.
2. Provide user support for web applications including but not limited to Sylogist Thrillshare Clever Google Workspace Microsoft 365 and other district-supported platforms.
3. Advise in strategic planning for the acquisition use and growth of district services.
4. Ensure proper installation of equipment.
5. Assist Director of Technology with management of district logins email accounts passwords permissions and other account-related systems.
6. Assist the Director of Technology with cybersecurity-related tasks including monitoring alerts reviewing suspicious activity assisting with phishing response documenting incidents and helping improve district security practices.
7. Assist with account security including user account review password reset support multi-factor authentication support login troubleshooting and basic identity/access-related tasks as directed.
8. Assist with the investigation and documentation of suspicious emails compromised accounts malware concerns unusual login activity and other cybersecurity-related events.
9. Assist with basic server network backup virtualization and system checks as directed by the Director of Technology.
10. Assist with technology inventory documentation asset tracking labeling lifecycle management and standard operating procedures.
11. Assist Installation and Service Technician and Helpdesk Technician with technology installation troubleshooting repairs and support as needed.
12. Assist with video security access control classroom displays network cabling and other technology infrastructure as needed.
13. Crosstrain with the Helpdesk Technician Installation and Service Technician and Director of Technology to provide backup support across the department.
14. Other duties as assigned by Superintendent or Director of Technology.

SUPERVISOR: Director of Technology

Approved by Board of Education onRevRevRevRev

PHYSICAL REQUIREMENTS:

NOTE: For the following requirements in terms of an 8 hour workday

Occasional 1-33% Frequent 34-66% Continuous 67-100%.

Required Experience:

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