Technology Specialist- Information Technology

The City of Bowie is seeking a Technology Specialist to provide frontline technical support to City staff and assist in maintaining a reliable secure and user-focused technology environment. This position supports end users across all departments resolves day-to-day technology issues and works closely with Systems Administrators to support the Citys network and infrastructure operations. The ideal candidate is customer-focused technically curious and enjoys working in a collaborative fast-paced public service environment.

MINIMUM QUALIFICATIONS:

• Associates degree in Computer Technology or a related field
• Three years of related experience may be substituted in lieu of a degree
• Experience providing end-user technical support for Windows operating systems and standard business software
• Certain combinations of education training and experience may be considered in lieu of the above qualifications.

PREFERRED QUALIFICATIONS:

• Three years of IT support experience including at least one year supporting Windows operating systems and Microsoft Office applications
• Strong knowledge of Microsoft Windows OS troubleshooting
• Experience installing configuring and supporting desktop hardware printers and peripherals
• Familiarity with Microsoft Office and Microsoft 365 applications including Outlook Word Excel PowerPoint and Teams
• Basic understanding of ITIL principles or willingness to learn (ITIL Foundations certification a plus)
• Experience with Active Directory and Windows Server environments
• Knowledge of iOS and City-issued iPhones
• Prior help desk or service desk experience
• Experience writing standard operating procedures and end-user documentation
• Familiarity with IT ticketing or issue tracking systems
• A and/or Security CE certifications preferred
• Strong customer service and communication skills with the ability to explain technical concepts to non-technical users
• Ability to work independently manage priorities and organize work effectively
• Strong analytical and problem-solving skills
• Ability to adapt to new technologies and explain concepts clearly in writing and verbally
• Strong attention to detail and organizational skills
• Ability to work well under pressure and as part of a team
• Flexibility multitasking ability and a positive attitude

KEY RESPONSIBILITIES:

• Provide Tier 1 technical support for City staff including hardware software SaaS applications and mobile devices
• Troubleshoot and resolve issues in person by phone or remotely
• Respond to user requests via phone and email and maintain positive working relationships with end users
• Assist with user training and creation of technical documentation
• Maintain upgrade and evaluate IT hardware including coordinating repair or replacement
• Communicate with vendors to order equipment schedule service and follow up on support requests
• Assist with basic LAN connectivity troubleshooting
• Participate in on-call rotations and provide support during emergency or after-hours situations as needed
• Must be available for scheduled on-call support (additional compensation provided)
• May be required to travel offsite to resolve issues that cannot be handled remotely
• May be required to work extended hours in support of Emergency Operations Center activities

SALARY: $62508 $100013 DEPENDING ON QUALIFICATIONS

EMPLOYEE BENEFITS: The City offers robust medical dental vision life and long-term care insurance; as well as 401(k) with employer match; 457 savings plans. Flexible schedules and telework opportunities available for certain positions.

HOW TO APPLY: All applicants must complete a City of Bowie employment application at (click on the Jobs button).

APPLICATION DEADLINE: Friday July 24 by 5:00 p.m.

A proud Equal Opportunity Employer the City of Bowie is committed to providing a fair and inclusive work environment where all employees are valued and respected. This commitment is a vital part of the Citys organizational culture and values.

Required Experience:

Junior IC