Technology Solution Center Analyst Lead

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.

As a Technology Solution Center Specialist within PNCs TSC FIELD SERVICES WEST AND SW organization you will be based in Stockton CA.

Monday - Friday 8:00 am - 5:00 pm PT

In office 5 Days per Week.

Drivers License Required.

Pre and post shift/weekend availability on occasion.

Provide prompt and accurate technical support ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs)

Responsible for answering questions or resolving computer problems for clients in person via telephone or from a remote location.

Job Responsibilities:

Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation configuration and troubleshooting; and computer/user moves adds and changes.
Responsible for reviewing trouble ticket queues documenting support and diagnostic activities escalating problems as required.
Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.

Skills:
Ability to demonstrate outstanding customer service skills.
Strong oral and written communications skills.
Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
Ability to diagnose and troubleshoot workstation application peripheral TCP/IP and/or printer problems.
Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
Must be able to lift and carry computers (approximately 50 lbs.) crawl into tight spaces (such as under desks) and climb ladders as needed to install computers.

Preferred not Required:

Certifications to include A Microsoft and Dell (certain certifications will be required within a certain timeframe of employment) preferred
Experience providing customer support for MS Outlook in a networked environment including experience performing computer hardware software break/fix and troubleshooting.
Experience supporting MS Office products including experience using a commercial trouble ticketing system (ServiceNow) and the ability to track and document actions taken.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
• Manages and performs business process analysis projects and related assignments for the management team to include research presentation and resolution of problems and recommendations for improvements.
• Resolves incidents and fulfills requests in accordance with knowledge documentation.
• Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis trend analysis graphing presentation development and delivery.
• Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations.
• Supports leadership with knowledge management training new product support and other specialties/projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Customer Solutions Data Architecture End Users Problem Resolution Technical Support

Customer Support Policies Standards and Procedures IT Environment IT Service Management (ITSM) PC/Workstation Hardware PC/Workstation Software Service Request Management Process Software Installation and Support Technical Troubleshooting Telecommunications

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4 years of related business or functional lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Associates

No Required Certification(s)

No Required License(s)

Base Salary: $39100.00 $69000.00

Salaries may vary based on geographic location market data and on individual skills experience and education.

Generally this opening is expected to be posted for two business days from 05/08/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.