Technology Services Specialist

Technology Services Specialists serve as the primary point of contact with staff at the National Wildlife Federation for day-to-day technology needs. The background and responsibilities include knowledge of the hardware and software used by NWF staff confidence and interest in researching and troubleshooting new and existing technologies related to usability durability security and attention to detail and process needed to enable efficient and resilient helpdesk operations.

Personal attributes required for this role: responsiveness to the typical range of technology understanding found in a large workplace and commitment to a customer ethic that maintains and grows workplace productivity and satisfaction. Specialists are measured on both throughout performance and workplace improvement.

In this role you will:

• Provide timely support to all staff on NWF-administered business-user hardware and software including VoIP phones laptops mobile device connectivity operating systems MS Office Zoom and other business
• Respond to requests through multiple means: telephone email face-to-face contact and help desk ticketing system (SolarWinds Service Desk). Maintain thorough notes of actions and resolutions and conduct proper routing and escalations as outlined by the Helpdesk Manager and Director of IT.
• Build and deploy new and existing computers on a set Contribute in maintaining and up-to-date computer asset inventory. Oversee hardware shipping and returns from HQ and all regional offices.
• Administer Office365 Azure (Active Directory Intune MFA and Autopilot) Iru 1Password Monotype Zoom (User Phone and Zoom Room System Management) Druva Adobe Creative Cloud Enterprise Esri Enterprise Dell Tech-Direct Dropbox Enterprise Splashtop Mimecast and Google Groups accounts.
• Manage task lists and regularly communicate progress barriers and reprioritization needs with
• Contribute to business processes development and Advocate for changes to improve helpdesk operations. Follow SOPs and policies. Contribute to helpdesk operations and IT policy documentation.
• Serve as a project team member on engagements executed within the Operations These can be projects led by other teams with tasks related to IT or IT-driven projects.
• Participate in and support organizational events both locally and across the Federations operating states by providing IT support and on-site technical assistance as needed.
• Participate in new hardware and software rollout requirements gathering analysis rollout planning and training and adoption services and related performance KPI during and post-implementation.
• Participate in the IT Ambassador Program create session curricula and steward their assignments and
• Contribute to maintaining an up-to-date Knowledgebase documentation library living in Includes scheduled document reviews and updating.

You will need:

• A certification or commensurate
• Advanced skills in MS Office (2019-O365) Active Directory macOS and Windows Experience in Office 365 and with SolarWinds ServiceDesk ticketing software a plus.
• Considerable understanding of current and emerging Information Technology knowledge of IT infrastructure networks LANs WANs computers tablets handheld devices and telephony (VOIP)
• Detail-oriented able to follow tasks through to completion including appropriate
• Proven consistency in following SOPs and delivery on SLAs
• Possess hands-on experience in building and maintaining
• Efficient time management and task prioritization flexibility comfortable with tight deadlines at times
• Able to build trusting collaborative and compassionate
• Feels personally accountable for individual and shared
• Self-starter mentality owns problems and pulls in other resources and expertise as needed to sleuth and
• Capable of understanding the broader context and the bigger picture including NWFs strategic vision and the essentials of our mission.

These proficiencies are typically consistent with at least three years of professional experience.

Required Competencies:

The individual selected for this role is expected to exemplify the National Wildlife Federations core values (collaboration mindfulness empowerment inclusivity and mission focus) and demonstrate leadership competencies including:

Self-Awareness & Learning

• Dedicated to deepening understanding of cultural and systemic racism and the intersectionality of multiple forms of social inequality
• Demonstrates awareness of positional power and privilege (both personally and professionally) and its attendant impacts
• Consistently brings a high level of empathy emotional intelligence and social skills to work and interpersonal interactions

Authentic Relationships & Community Partnerships

• Maintains a sophisticated understanding of how group dynamics impact organizational culture partnerships campaigns and coalition work
• Demonstrates capacity to maintain relationships across difference
• Openly holds space and invites others into conversations during sensitive engagements exhibiting a responsible and respectful demeanor with colleagues and partners

Direct Communication

• Exhibits strong interpersonal skills rooted in teamwork diplomacy and respect
• Strives to match intent and impact in all interactions
• Acknowledges when mistakes are made and harm is done; works to repair breaches in relationships

Power Sharing

• Actively seeks feedback direction and guidance from all team members
• Keeps colleagues and partners informed of decisions that impact them
• Works to implement collaborative decision-making processes and structures that include voices from different programs and different levels of the organization so that decisions do not belong to a single person but can be collectively owned

Innovation

• Actively seeks new solutions to persistent problems by engaging a diversity of perspectives and experiences
• Practices both/and thinking and the ability to accept ambiguity

Equity Analysis & Action:

• Motivated by values of equity and responsibility to those most marginalized
• Committed to deepening an environmental justice approach in policy priorities program development and partner engagement
• Demonstrates awareness of the attributes associated with a white dominant culture and takes actions to dismantle hierarchies of oppression within that culture
• Dedicated to advancing NWFs internal equity transformation and compelling partners and allies to incorporate equity into their work

Location and Work Mode:

This position is based out of our Headquarters in Reston VA. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all this position the employee may work in the office or in a hybrid manner to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes please review the benefits section of our careers page: salary range for this position is $60000 - $70000 annually commensurate with experience.

Physical Requirements

Cognitive & Intellectual Requirements:

• Ability to understand analyze and apply complex information policies and concepts
• Ability to exercise sound judgment problem-solve and make decisions in situations involving ambiguity or competing priorities
• Ability to maintain focus and sustained attentionand manage multiple tasks or work-streams
• Ability to listen interpret and respond appropriatelyin discussions with colleagues leadership and external stakeholders
• Physical Requirements
• Ability to remain in a stationary positionfor extended periods of time while working at a computer or attending meetings
• Ability to operate standard office equipment including computers keyboards monitors telephones and video conferencing tools
• Ability to communicate and exchange informationin person via telephone and through electronic or virtual platforms
• Ability to read review and produce written and electronic documents including prolonged use of computer screens
• Ability to move within an office or remote work environmentto access files meetings or equipment as needed

Work Environment:

• Work is performed primarily in an office or remote environment
• Role may involve extended screen timeand participation in virtual meetings

Benefits

We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits and by Forbes as one of Americas best small employers!We value work-life balance and a family-friendly atmosphere with flexible want you to be able to integrate work and personal life with attention to your self-care so that your work schedule is not offer benefits so you feel restored and fueled through the day and week.

We offer these supports to help manage your mental emotional and physical health:

• Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule unlimited wellbeing (this time can be used for physical spiritual emotional cultural religious or financial wellbeing for yourself a partner or family member including pets) half day Fridays and 11 holidays
• We close down for a paid winter break between December 25 to January 1 to recognize end of year stress and time for reflection rejuvenation and spending time with family
• Up to 16 weeks of fully paid Family and Medical Leave
• Low-cost health dental and vision insurance options all outpatient mental health is covered at in-network rates
• Therapist available at no cost
• Pet insurance and discount perk program
• Annual wellbeing allowance

In addition to your salary we offer the following supports to your personal finances:

• Retirement plan with immediate match and vesting
• Annual year end retirement contribution
• Tuition Reimbursement
• Adoption and Surrogacy assistance
• Pet adoption stipend
• Student Loan management

Applicants are invited to learn more about the National Wildlife Federations benefits package at will be reviewed on a rolling should submit a cover letter and resume.

For more information on our recruiting process please review our Careers page: strive to increase diversity equity inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit employ train compensate and promote regardless of race religion creed national origin ancestry sex (including pregnancy) sexual orientation gender identity (including gender nonconformity and status as a transgender individual) age physical or mental disability citizenship genetic information past current or prospective service in the uniformed services or any other characteristic protected under applicable federal state or local law. We are proud to be an equal opportunity employer. Applicants are invited to learn more about National Wildlife Federations commitment to diversity equity and inclusion at recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job therefore our job descriptions are guidelines not hard and fast experience which may include paid and unpaid experience including volunteer work helps build the competencies and knowledge that translates to our of experience and skills combined with passion is a key to innovation and a culture of we encourage people from all backgrounds to apply to our positions.

Please let us know if you require accommodations during the application or interview process by reaching us at or .

If selected for this position a background check will be conducted.

Required Experience:

IC