Technology Operations Associate-Military Spouse Homefront Heroes Hiring Program (HHH)

About this Role

The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.

Wells Fargo is seeking a Technology Operations Associate to support operational excellence across technology services through data analysis reporting process improvement risk management and reliability initiatives. This role focuses on analyzing operational data identifying recurring issues and improvement opportunities supporting governance activities and providing insights that improve service reliability efficiency and customer experience. The ideal candidate is analytical detail-oriented and passionate about leveraging data and technology to drive operational improvements.

Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel.

In this Role You Will

• Analyze operational data including incident change problem availability and performance metrics to identify trends recurring issues and opportunities for improvement.
• Develop and maintain reports dashboards KPI scorecards and executive-level presentations that provide actionable insights for leadership and stakeholders.
• Support operational reviews and strategic initiatives through data analysis and recommendations that improve service reliability efficiency and customer experience.
• Identify manual processes and operational inefficiencies recommending automation and workflow optimization opportunities to reduce operational toil.
• Partner with engineering infrastructure cloud storage backup virtualization and service management teams to drive operational excellence and continuous improvement initiatives.
• Support technology risk management governance and control activities including tracking remediation plans operational improvement actions and readiness assessments.
• Assist with root cause analysis of recurring operational issues and contribute to the implementation of corrective and preventive actions.
• Document business requirements operational processes findings and improvement opportunities while effectively communicating insights to both technical and non-technical stakeholders.

Required Qualifications

• 6 months of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 6 months of experience in data analysis including data review reporting and documentation.
• 6 months of hands-on experience using Microsoft Excel including data organization formulas and basic analysis.

Desired Qualifications

• Bachelors degree in Information Systems Computer Information Systems Business Analytics Technology Management or a related field.
• Experience working in a technology-driven or IT environment.
• Familiarity with artificial intelligence (AI) concepts and practical use of AI tools or platforms.
• Experience in strategic problem-solving and data-informed decision-making using analytical insights and sound judgment to identify trends and recommend solutions.
• Strong experience building interactive Tableau dashboards and stories.
• Proficiency with Power BI and data visualization tools.
• Knowledge of Generative AI automation intelligent document processing or related emerging technologies.
• Strong understanding of risk management controls and compliance within financial services.
• Familiarity with continuous improvement or process optimization methodologies.
• Detail-oriented with a high level of accuracy and attention to detail.
• Ability to manage multiple datasets competing priorities and deadlines in a fast-paced environment.
• Excellent communication collaboration and leadership skills including experience leading projects initiatives or development teams.
• Ability to produce a copy of military orders including applicant

Job Expectations:

• Ability to work on-site at approved location listed
• This position is not available for visa sponsorship
• Relocation assistance is not available for this position
• HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.

Job Locations:

• Chandler AZ
• Charlotte NC
• Irving TX
• Candidates living outside of the above locations may be asked to produce a copy of military orders including applicant to be considered for remote or alternate locations.

#HHHProgram

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.