Technology Lead | BPMI Others | Pega

lient: APPLE



Do you have a pre-identified candidate New sourcing Existing Subcon New sourcing



Max Hourly Pay Rate to the candidate: Negotiable



Do you have a preferred interview schedule: No



Would you require the candidates to meet you for an in-person interview: Only after client round is cleared



Is Skype/WebEx interview OK: Yes



Work Location with ZIP: Austin Texas - 78753



Is remote work an option: Yes



If remote work please indicate how many days are required to be in the office and remote: 3 days WFO/ week



Chance to be perm: Yes



Performance Expectations:



Technical Hiring Criteria (Must Haves)



Top 3 Required skills:

Handson PEGA LSA

PEGA constellation

CS framework





Years of experience in each of the must-have skills: 8



Any Certifications required: PEGA LSA level 1



Any additional information you would like to share about the project specs/nature of work:



The resource will work directly with the client and will be responsible for hands-on application development.



Senior developer who is a PEGA LSA with CS framework and Constellation expertise. As a senior developer you will be primarily responsible for Design and development of end-to-end PEGA CS solutions that align with business requirements and enhance the current customer service capabilities.

You would be required to support the Application Manager Business for CS with driving digitization and automation for client optimizing processes and enhancing overall efficiency.

You could be leading a team of PEGA developers by assigning tasks monitoring team performance providing constructive feedback and fostering collaboration and innovation. You would be responsible for

code reviews according to standards for optimized code creation of accurate releases deployment of processes and creation of process documentation to outline value delivered.

You would be working with the objective of providing high-quality and value-adding solutions to customers within the guidelines policies and norms of Infosys. You will be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.


Required Qualifications:

Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 8years of relevant PEGA experience

PEGA LSA certification with Constellation and PEGA CS experience

The locations for this position can be Austin Texas or Sunnyvale California. This position will require travel to project/client location.


Preferred Qualifications:

Hands on Experience with Constellation and the PEGA Customer Service (CS) framework including implementation and customization.

Experience in leading complex PEGA projects from inception to completion.

Experience in leading the end-to-end design and architecture of PEGA CS applications ensuring they meet business requirements and adhere to technical standards conducting architectural reviews and provide recommendations for improvements.

Expertise in Ensuring the scalability performance and reliability of PEGA CS solutions through robust architectural practices

Experience in overseeing the development and implementation of PEGA CS applications including workflows user interfaces system and channel integrations.

Experience in Development setup test deployment and monitoring of workflows to ensure that business processes operate at optimal efficiency without risk of error.

Experience in Assisting the maintenance team with monitoring and maintenance of PEGA solution after implementation and resolve any issues to ensure smooth running of the business

Experience in Monitoring running process automations against their success metrics communicate to the stakeholders and propose improvements.

Experience in integration of PEGA solutions with existing IT infrastructure applications and databases by designing APIs data interfaces and connectivity solutions to facilitate smooth data exchange between systems.

Experience in Excellent written and verbal communication skills

Experience in Strong knowledge of software product issues

Experience in managing relationships with clients at the senior technical management level.

Experience in delivering enterprise solution implementations.

Experience with DevOps practices and tools including CI/CD pipelines and automated testing.


The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to communicate by telephone email or face to face.

Project Code: Apple Sales BPR CLM PM