Technology Engineer SRC (Run the BankSRE)

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Technology Engineer you can be based in Pittsburgh PA Strongsville OH Dallas TX Phoenix AZ or Birmingham AL.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking a Technology Engineer within the Site Reliability Center (SRC) to support mission-critical applications in a 24x7 enterprise environment. This role focuses on production stability incident remediation and continuous reliability improvement across distributed platforms.

Key Responsibilities

Incident Management & Remediation
Lead and participate in P1/P2 incident response and major incident bridges
Perform triage troubleshooting and service restoration across technology layers
Execute remediation actions including fixes and workarounds
Communicate status and impact to stakeholders in real time
Document incident timelines and support post-incident reviews
Problem Management
Conduct root cause analysis (RCA) for recurring and high-impact incidents
Create and manage problem records to resolution
Drive permanent remediation and prevention strategies
Identify trends and reduce repeat incidents
Develop knowledge base articles and troubleshooting guides
Change Management
Support and execute production changes and releases
Validate change readiness including testing and rollback plans
Participate in CAB and change reviews
Perform post-implementation reviews
Ensure adherence to enterprise change standards
Monitoring & Alerting
Develop and maintain monitoring dashboards and alerting strategies
Perform health checks and event monitoring
Tune alerts to reduce noise and improve signal quality
Leverage enterprise tools for observability and diagnostics
Enable proactive issue detection
Troubleshooting & Production Support
Troubleshoot across application infrastructure database and network layers
Analyze logs and system metrics to determine root cause
Support batch/ETL job recovery
Act as escalation point for complex issues
Collaborate with cross-functional and vendor teams
Resiliency & Availability
Ensure high availability of critical systems
Support disaster recovery and failover testing
Perform resiliency validation and identify single points of failure
Improve MTTR and overall system reliability
Scalability & Performance
Perform capacity planning and system tuning
Optimize performance under peak workloads
Support scalable system design improvements
24x7 Operations Support
Participate in on-call rotations including nights and weekends
Support war rooms and incident bridges
Ensure continuity across shifts and regions
Respond to after-hours escalations
Automation & Efficiency
Identify and automate manual operational processes
Improve incident response through tooling and scripts
Reduce operational toil and improve efficiency
Governance & Compliance
Support audit regulatory and compliance requirements
Maintain documentation runbooks and procedures
Adhere to security data and access policies


PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leverages technical knowledge and industry experience to design build and maintain technology solutions. Assists with selecting appropriate platforms integrates and configures solutions.
• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
• May provide consultation on common issues and best practices for junior staff.
• Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Communication Competitive Advantages Customer Solutions Design Enterprise Architecture Framework Machine Learning (ML) Problem Solving Risk Assessments Team Player Technical Knowledge

Application Delivery Process Consulting Effectiveness Measurement Emerging Technologies Industry Knowledge IT Industry: Trends & Directions IT Standards Procedures & Policies Planning: Tactical Strategic Problem Solving

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $55000.00 $152375.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 04/22/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.