Technology Director- Corporate Conferences & Events

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Technology Director- Corporate Conferences & Events

The Technology Director- Corporate Conferences & Events is responsible for delivering seamless technology experience for corporate events and highvisibility meetings both internal and external. This role oversees all technical aspects of event delivery from planning through execution.

In close partnership with Marketing Event Planning teams and other key stakeholders this role is responsible for leading and ensuring events such as webcasts board meetings client engagements executive town halls allstaff meetings and Microsoft Teams Room (MTR) meetings are executed with a high level of care. The position also provides oversight and guidance to the Chicago hightouch A/V team and global A/V operators and field teams. The right individual will have a strong track record of successful event support and a deep understanding of the overall audio-visual technology landscape and prior experience working closely with adjacent teams such as Security Network Multi-media engineering and leading Event platforms (ON24 Cisco Live Events) or other similar platforms for seamless event management.

Job Responsibilities

• Manage all event technology requirements in partnership with Marketing Event Planning and other stakeholder groups.
• Consult with senior stakeholders to determine appropriate technological solutions for conferences & events
• Ensure successful orchestration and delivery of highprofile events through effective partnership planning technical coordination dry runs and execution.
• Oversight and accountability for global break/fix efforts for conference rooms and MTR environments in collaboration with Multimedia Engineering and A/V integrators.
• Provide inputs and influence right technology selection for hybrid event spaces
• Coordinate with event platform vendors and IT teams (e.g. Network Security) to maintain high event uptime.
• Evaluate and recommend tools for proactive monitoring and device health (e.g. Teams Admin Center Pro Portal NEAT Pulse Crestron Remote Client).
• Oversee A/V support teams (Managed Services High-tech A/V support) to track resolve and report on daily issues including for over 1200 MTR rooms globally.
• Identify recurring issues and drive systematic improvements in coordination with engineering and integration teams.
• Offer input on Event Platform decisions. Serve as a subjectmatter expert providing guidance training and support for A/V support staff globally.

Skills and Experience

• 12 years of overall experience; 5 years of relevant experience
• Ability to work effectively with C-Suite leadership high-profile stakeholders clients IT management and staff and vendors.
• Leadership and organizational skills are needed to prioritize escalations with the ability to provide feedback to team vendors.
• Requires an extensive knowledge of A/V technologies and operations excellent communication skills analytical ability strong judgment and relationship management skills.
• Ability to work under pressure.
• Strong experience with IP networking. CCNP certification preferred.
• Strong experience with ITSM tools (ServiceNow SharePoint) for ticket tracking documentation daily dashboards.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.