Technology Business Partner Supply Chain Director L3
Menlo Park, CA - USA
Job Summary
End-to-End Delivery Ownership
Lead the Supply Chain application portfolio across design build integrations testing release and L2/L3 support.
Own SLAs/SLOs incident response change management and majorincident escalation.
Ensure architectural and integration integrity across a hybrid SaaS/custom ecosystem.
Operational & Strategic Leadership
Prioritize and sequence delivery based on business value; manage intake demand and capacity.
Balance stability with continuous enhancements and modernization.
People Management
Lead and develop a multidisciplinary team of analysts developers and integration/support engineers.
Oversee hiring onboarding performance management coaching and career growth.
Operational Rigor
Drive key metrics (predictability defect leakage MTTR SLA attainment backlog health CSAT).
Enforce SDLC change control testing release environment documentation and audit standards.
Client & Stakeholder Management
Serve as primary advisor to domain leadership.
Manage scope staffing SOWs/change orders and value reporting.
Business Engagement & Domain Expertise
Surface and prioritize requirements; convert gaps into a demand pipeline.
Act as domain SME shaping roadmaps and tracking vendor/AI trends with architecture data and security partners.
Bachelors degree in IS CS Engineering Business or equivalent experience.
12 years in enterprise applications including 6 years owning a functional domain endtoend.
5 years managing technical/functional delivery teams (1550 people).
Proven leadership of managedservice or outsourced engagements (SLAs KPIs governance change control).
Handson experience with integrations (APIs MuleSoft/iPaaS event/batch) across hybrid SaaS custom estates.
Deep Supply Chain expertise: PLM planning order/inventory management logistics/3PL supplier collaboration master data B2B/EDI.
Experience with Oracle Fusion Cloud SCM and advanced planning platforms (o9 Kinaxis Blue Yonder SAP IBP).
Consulting or managedservices background with commercial awareness.
Experience leading blended onshore/offshore followthesun support.
Largescale ERP/SaaS transformation or migration experience.
Required Experience:
Director
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.