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Technology Assistant
Job Location:
Job Location:
Zanesville, OH - USA
Monthly Salary:
$ 18 - 19
Monthly Salary:
Posted:
13 May 2026 (30+ days ago)
Posted:
Application Deadline:
10 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
MUSKINGUM COUNTY LIBRARY SYSTEM
TECHNOLOGY ASSISTANT
LOCATION:John McIntire 220 N. Fifth Street Zanesville OH 43701
SALARY:$18.31 - $19.91 (40 hours a week Varied Schedule)
CLOSING DATE: May 22 2026
TheMuskingum County Library Systemis seeking a Technology Assistant to provide exceptional service to the public and staff through first-line technical support routine maintenance hardware setup and instruction in the effective use of technology.
Responsibilities:
TECHNOLOGY ASSISTANT
LOCATION:John McIntire 220 N. Fifth Street Zanesville OH 43701
SALARY:$18.31 - $19.91 (40 hours a week Varied Schedule)
CLOSING DATE: May 22 2026
TheMuskingum County Library Systemis seeking a Technology Assistant to provide exceptional service to the public and staff through first-line technical support routine maintenance hardware setup and instruction in the effective use of technology.
Responsibilities:
- Provide remote and onsite technical support for all library locations handling initial contact with users through face-to-face interactions phone chat email and our ticketing system.
- Provides evening and weekend coverage for emergent IT issues as scheduled. Sets up and supports technology for meeting rooms and library programs.
- Helps to maintain the organization of IT equipment with labeling storing and tracking of assets within software tools.
- Assists customers and staff throughout the library system with basic technology needs.
- Creates how-to guides and training material.
- Performs basic hardware maintenance and replacement.
- Sets up new computers and installs peripherals such as printers receipt printers
- Maintains checklists and documentation for common technology tasks.
- Runs routine administrative tasks such as resetting user accounts merging duplicate patron accounts and generating monthly computer usage reports.
- Installs and upgrades approved software including Adobe products Microsoft Office using tools such as Ninite and DeepFreeze.
- Opens and tracks vendor support tickets as needed.
- Log new incident tickets and escalate as appropriate to Senior Technology Assistant ILS Coordinator or the IT Director.
- Troubleshoot problems with software such as the full Google product suite Microsoft Windows Microsoft Office Adobe products ILS software mobile apps and more.
- Troubleshoot problems with hardware such as printers copiers credit card machines receipt printers VOIP phones and more.
- Actively participates in cybersecurity initiatives to protect the librarys network integrity while ensuring that all technical support activities are conducted in a manner that preserves patron privacy and complies with data handling policies.
Education & License Requirements:
- Highschool Diploma with IT certifications or 1 to 2 years of IT related Customer Service experience.
- Must have a valid State of Ohio Drivers License.
Skills Knowledge and Abilities
- Knowledge of: Windows various software packages general networking applications and a desire to learn new computer software applications.
- Ability to: work independently with little supervision interact with the public in a consistent friendly and professional manner to learn new technology systems stoop bend and lift.
- Skill in: operating and supporting computer hardware peripherals and software applications and customer service.
Benefits:
- Health Dental and Vision Insurance
- 9 paid holidays and 3 floating holidays
- 186 hours of PTO earned annually
- Employee Assistance Program
- Retirement plan: OPERS- Mandatory 10% employee contribution 14% employer contribution
Required Experience:
Junior IC
