Technical Writer

MetaPhase is currently supporting a public sector client within the U.S. Department of Homeland Security through the management of a Divisions high-level operations. Primary responsibilities include technical writing project management communications development and process improvement as well as reporting and presentation development in the form of PowerPoint white papers etc.

MetaPhase is seeking a mid-level Technical Writer to provide communications process improvement operations management project and program management analysis and reporting support. This position is a mid-level role with growth and development opportunities.

Basic Qualifications (Required)

Minimum of 4 years experience working with organizations on administrative and communications teams

Experience with Business Operations teams and functions is desired particularly related to audits and internal controls

Excellent written acumen stakeholder engagement and verbal communication skills

Ability to deliver high quality documentation with strict attention to detail

Aptitude for creativity innovation analysis process improvement and problem-solving

Innate ability to convey complex concepts simplistically via Microsoft Office Suite products (such as Word PowerPoint Excel and Visio)

Familiarity with SharePoint

Current U.S. Customs and Border Protection (CBP) Public Trust clearance desired

U.S. Citizenship required (no exceptions)

Essential Responsibilities

Perform a full range of administrative operations and support functions within established deadlines

Participate in task management workstream for client ranging from system management language refinement and drafting consolidation coordination and reporting

Lead or support process documentation and improvement efforts including evaluating the current state identifying and prioritizing areas for improvement and working with stakeholders to develop document implement and sustain new processesand procedures

Proactively engage with stakeholders to identify challenges recommend solutions create value integrate diverse perspectives and manage expectations

Translate complex concepts and solutions into deliverables ranging from standard operating procedures project management plans and other guidance documents to

PowerPoint presentations one-pagers newsletters emails checklists and other communication materials

Apply strong communication skills to build relationships connect people and support team members

Work Location

Indianapolis IN or Washington D.C. (hybrid schedule with telework and in-office requirements)

Travel

Infrequent (less than 10%)

Education Level

Minimum Bachelors degree in political science business administration public policy public affairs communications English journalism creative writing or a related field

Clearance Level

This position requires a CBP Public Trust clearance. U.S. Citizenship is also required.

Compensation

• Compensation decisions aredependentofthe facts and circumstances of each case.A reasonable estimate of the current range for this role in the U.S. is$70000-$80000

About MetaPhase Consulting

MetaPhase Consulting is different with a purpose -demonstratinga new approachto the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation and are aggressively hiring to grow our team:

Fastest Growing

• Inc 5000 Fastest Growing Company - 2023

• Washington Technology Fast 50 Award -

• Financial Times Americas Fastest Growing Companies 2023

Best Places to Work

• USA TODAYTop Workplaces 20242025

• Washington PostBest Places to Work

• Washingtons Business Journals Best Places to Work

• Virginia Businesses Best Place to Work 2023 2024 2025

• Northern Virginia Technology Council Top 100 Technology Firms 2020

Company & Individual Awards

• 2024 2025Moxie Award Finalist

• 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)

• 2022FedHealthIT and G2XChange Women in in Leadership Awards Beth Angerman

• 2022 George Mason University Prominent Patriots in Business Fred Costa

• 2022TiEDC Capital ELITE Award

• 2023 2024 2025Elev8 EngageGovConFinalist

• 2023 2024Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million

• 2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist

• 2024Consulting Magazine Tech Innovator

• 2025 Northern Virginia Technology Council Tech100 Company

• 2026 FORUM Innovation Awards ChallengeAIby Brian Funk (CTO)

• 2026 FORUM Disruptive Tech Change Agent Brian Funk (CTO)

• 2026 Orange Slices Elev8X Finalist

MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientationnational origin disability or veteran status or any other factors protected by federal state or local law.