Technical Writer

Itron is seeking an energetic and motivated Technical Writer to join our this role you will contribute to delivering clear accurate and customer-centric documentation for a broad range of hardware and software solutions that support utilities worldwide. We are committed to supporting your growth as you learn our tools processes and technologies.

You are someone who enjoys becoming deeply technical in your crafttaking the time to understand products in detail in order to create high-quality documentation that empowers customers and internal stakeholders. You thrive in a fast-paced agile environment and bring strong project management communication and collaboration skills to your work.

Duties & Responsibilities

• Learn and apply Itrons documentation tools standards and processes to create and maintain a wide range of customer-facing content including administrator guides installation manuals developer documentation integration and implementation guides release notes product bulletins online help systems and user interface text.

• Produce customer-centric documentation that enables utilities to successfully deploy operate and maintain Itrons technology solutions demonstrating a strong commitment to clarity usability and accessibility.

• Collaborate closely with cross-functional teamsincluding engineering product management support and quality assuranceto gather requirements validate technical accuracy and ensure documentation aligns with product capabilities and customer needs.

• Research and track product requirements technical specifications defects and enhancements; proactively synthesize complex information into clear concise and actionable documentation.

• Actively learn and use the products you document to ensure content reflects real-world application helping drive high-quality authentic deliverables.

• Manage multiple documentation projects simultaneously aligning deliverables with software firmware and hardware release cycles while meeting deadlines and maintaining accountability.

• Follow established style guidelines voice standards and best practices to ensure consistency across all documentation deliverables.

• Create and maintain visual assets such as screenshots diagrams and workflows that enhance understanding and improve the user experience.

• Prepare and structure documentation for localization ensuring global accessibility for diverse customer bases.

• Continuously seek opportunities to improve documentation processes tools and content contributing innovative ideas that enhance team efficiency and product adoption.

• Participate in agile workflows including sprint planning and reviews ensuring documentation remains aligned with evolving product development.
  

Required Skills & Experience

• Demonstrated experience creating technical or procedural documentation with writing samples that reflect clarity structure and attention to detail.

• Ability to work independently and take ownership of deliverables while remaining collaborative and responsive to team input.

• Strong organizational and project management skills with the ability to prioritize and manage multiple deliverables in a dynamic fast-paced environment.

• Excellent written and verbal communication skills with a focus on inclusive accessible and customer-focused language.

• Proven ability to learn complex technologies quickly and translate technical concepts into user-friendly documentation.

• Bachelors degree in a relevant field or equivalent professional experience.

• A collaborative accountable and agile mindset with a commitment to continuous improvement and delivering value to customers.
  

Preferred Skills & Experience

• Understanding of networking technologies and their application in large-scale systems.

• Experience using technical documentation tools such as MadCap Flare or similar platforms.

• Familiarity with the utilities and energy industry including electrical systems or smart infrastructure technologies.

• Basic knowledge of Linux or UNIX environments.

• Experience with programming languages such as C C Java or SQL enabling deeper technical insight into product functionality.

• Demonstrated ability to contribute innovative ideas that improve documentation quality usability and team processes.

Pay Transparency Info:

The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills and experience and may vary by location. The base salary is $60000 $81250

Benefits Info:
This position also includes a competitive benefit package including; financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!

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