Technical Trainer

Role Description

As a Technical Trainer at Harmonic you will work closely with Sales Services Operations Product Management and R&D teams to develop and deliver high-quality technical education for customers partners and internal teams.

This is a customer-facing role requiring previous experience delivering technical training and confidently presenting complex technical topics. You will create and deliver Instructor-Led Training (ILT) webinars trainer-led videos and engaging LMS courses while collaborating with subject matter experts to ensure technical accuracy and an exceptional learning experience.

You will also support training project planning contribute to customer training proposals and deliver both remote and onsite training including occasional international travel.

Location

Remote this position is 100% Remote based in the East Cost area USA.

What you will be doing:

• Deliver instructor-led technical training to Harmonic customers partners and internal teams both remotely and onsite.

• Create maintain and continuously improve technical training content including LMS courses trainer-led videos webinars and other digital learning materials.

• Present complex technical topics in a clear engaging and customer-focused manner.

• Collaborate with Subject Matter Experts Product Management R&D Sales and Customer Support to develop accurate and effective training content.

• Support training project planning customer training proposals and the lifecycle management of training content.

• Proctor certification exams and support the development and maintenance of the training lab in the Rennes office.

• Assist customers and partners with onboarding to the Harmonic training platform training scheduling and other training-related inquiries.

What you should have:

• Proven experience delivering customer-facing technical training with excellent presentation and communication skills.

• Experience creating digital learning content including LMS courses trainer-led videos webinars and e-learning materials using Adobe Captivate and/or similar authoring tools.

• Strong technical background in DOCSIS/CMTS PON IP networking switching routing protocols and the TCP/IP stack.

• Experience in configuration and administration of ISO image Kubernetes Ubuntu and Linux-based servers.

• Strong analytical problem-solving and interpersonal skills with a passion for learning new technologies.

• Ability to engage and inspire technical audiences. Candidates will be asked to deliver a short technical presentation during the interview process.

• Bachelors degree in computer science Electronic Engineering Telecommunications or equivalent experience.

• Fluent English.

Travel

You are required to travel up to 50% of the time.

Pay & Benefits

For this role the estimated base salary range is between $85000 - $95000. The actual base salary will vary based on various factors including market location and individual qualifications objectively assessed during the interview process.

Diversity Equality and & Inclusion at Harmonic Inc

At Harmonic we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together we achieve excellence through creativity and innovation build relationshipsbased on integrity and mutual respect and deliver the highest quality in every aspect of our businessfor the benefit of our employees business partners and shareholders.

Additional Equal Opportunity statement:

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless ofgender race color national origin ancestry citizenship religion age physical or mental disability medical condition genetic information pregnancy sexual orientation gender identity or gender expression veteran status or marital status or any other characteristic protected by federal state or local addition we will provide reasonable accommodations for qualified individuals with disabilities. Additionally we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position please contact

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