Technical Support Specialist

Overview
Client is seeking a Technical Support Specialist to provide hands-on support for computer systems hardware software and user accounts. This role focuses on troubleshooting technical issues maintaining system functionality and assisting employees with technology-related needs.
The successful candidate will support day-to-day IT operations by installing and maintaining hardware and software resolving user issues coordinating with vendors when needed and contributing to system documentation and user training.

Core Responsibilities
Maintain analyze troubleshoot and repair computer systems hardware and computer peripherals.
Document maintain upgrade and replace hardware and software systems as needed.
Support and maintain user account information including rights security settings and system groups.
Provide routine analysis and problem resolution for network and PC software hardware and peripheral issues.
Coordinate with hardware and software vendors to obtain service and support when necessary.
Install computer hardware software and peripherals for new employees.
Install new software packages and perform software upgrades.
Assist with password management and assignment activities.
Support the development of system documentation and procedural manuals.
Facilitate and conduct training sessions for employees on software and hardware systems.

Essential Qualifications Skills and Technologies
High school diploma or an equivalent combination of education and experience.
Excellent customer service skills.

Preferred Skills or Experience
Associate degree two-year degree or equivalent education.
General knowledge of a wide variety of software hardware and PC operating systems.

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.