Technical Support Specialist, Service Department Fontana, CA

Who We Are:Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck and semi-trailer dealership that offers the full-service experience for our customers from an outstanding sales organization to highly skilled technicians to service your vehicle and on demand goal is to be your one stop shop experts for all truckers owner operators fleets and coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck in it for You:VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay 401K W/Match Medical Dental & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!Essential Functions and Purpose:Technical Support Specialist diagnoses troubleshoots and resolves technical customer issues by partnering with technicians in technical support. The TSS analyzes trends identifies gaps and designs simple yet effective support interventions that improve technician experience. Required Qualifications:Strong technical background with a minimum of 5 years diagnosing heavy duty trucks (preferably Daimler OEM) Strong verbal and written communication skillsAbility to multi-task in a fast-paced environment while maintaining an emphasis on detail and qualityStrong customer support skillsStrong computer & system knowledge experience in procede preferred Industry-specific certification(s)Ability to prioritize and manage several milestones and projects efficiently Principal Responsibilities:Respond to customer inquires and assist in troubleshooting and resolving technical challenges; determine most effective problem resolution to minimize client downtimeMaintain and complete appropriate records for technical support resolution in VVGs ticketing systemDevelop rapport with staff to understand their technical skills and tailor hands-on support accordinglyMaintain ethical and professional behavior in dealing with users department associates and other department personnelCompensation:Exempt: $80000-$115000 per year (depending on experience and qualifications) Full-time positionPhysical Requirements:Must be able to pass post offer drug test physical and background check Benefits Velocity Vehicle Group Offers:Fantastic Culture401k matchHealth Dental & Vision Insurance HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveExcellent Training and Career Advancement OpportunitiesCompany perks such as employee discounts company events and training programsVelocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.