Technical Support Specialist

POSITION TITLE: Technical Support Specialist

CLASSIFICATION: USW - Technician Group

DEPARTMENT: Technical Services

GENERAL SUMMARY OF THE POSITION:
Reporting to the Director of Technology the Technical Support Specialist will provide support and maintenance of personal computer systems and peripherals for Saginaw ISD and partneringlocations.

ESSENTIAL JOB RESPONSIBILITIES:

1. Will assist in hardware and software maintenance of computer systems and peripherals including printers scanners document cameras projectors sound systems interactive devices PCs (desktops and laptops) Chrome OS-based devices tablets (iOS and Android) and telephony devices.
2. Will assist in device and user management systems computer image development and deployment and management of desktop security software.
3. Will be required to travel on a regular basis to all Saginaw ISD and partnering locations in the contracted service area.
4. Will be required to maintain a daily log of activities in a help desk database.
5. Will support and enhance a collaborative team environment.
6. Meets and greets customers in a positive helpful manner.
7. Performs other related duties and assumes related responsibilities as assigned by department coordinators and supervisors.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

1. High school diploma or GED with 60 hours of college courses in the area of technology or equivalent required.
2. Associates Degree in computer science computer information systems or related field preferred.
3. Must have a minimum of three (3) years of experience installing and maintaining networked computer systems.
4. Experience working in Windows 10/11 Google Chrome OS and Apple iPad OS platforms required.
5. Experience working with K-12 educational institutions preferred but not required.

6. Demonstrated ability to communicate and work effectively with diverse groups and individuals with all levels of technology skills.
7. Ability to work in a team-based system that utilizes work teams for collaborative decision-making.
8. Excellent oral and written communication skills.
9. Ability to organize prioritize and work independently.
10. Ability to maintain confidentiality of information.
11. Ability to lift as necessary.
12. All applicants who are conditionally considered for employment will as a final step in the employment process be required to submit to a drug screen test.

NOTICE OF NONDISCRIMINATION

Saginaw Intermediate School District does not discriminate on the basis of race color religion sexual orientation gender and gender identity disability age or national origin in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Executive Director of Human Resources
Saginaw Intermediate School District
3933 Barnard Road Saginaw MI 48603
Telephone: Fax:
Email: Web:

Required Experience:

Senior IC