Technical Support Specialist

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Sr Technical Support Specialist at Thermo Fisher Scientific youll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation youll resolve complex issues support team members and implement continuous improvement initiatives. This role combines remote and on-site technical support working across global teams to ensure optimal system performance and customer satisfaction. Youll serve as a key technical liaison between field service R&D operations engineering and customers while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier cleaner and safer.

REQUIREMENTS:
High school diploma and/or GED required; Bachelors degree preferred
Comprehensive knowledge in Gas Chromatography.
Strong troubleshooting skills across multiple disciplines including electronics mechanics vacuum systems and software
Excellent communication abilities in English both written and verbal
Demonstrated project leadership and ability to complete technical initiatives
Demonstrated success in customer relationship management
Strong problem-solving capabilities using structured methodologies
Ability to work independently while collaborating effectively across global teams
Proficiency with remote support tools and digital technologies
Valid passport and willingness to travel 5% of time.
Experience with quality systems and regulatory compliance
Ability to manage multiple priorities
Experience supporting and developing team members
Experience with continuous improvement methodologies
Additional language skills are an asset