Technical Support Specialist Level 2 (TSS II)

Job Summary:To inspire and prepare all students with the confidence courage and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level two technical services that support accessible equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

Description:

Provide remote and on-site technical support and maintenance for hardware and software in classrooms offices and other facilities as needed. Includes installing diagnosing repairing maintaining and upgrading all computing devices and peripheral classroom hardware and equipment to ensure optimal workstation performance. Collaborate with other Technical Support Specialists Technical ESPs the Repair technicians and other I2T2 personnel to ensure a high level of customer satisfaction.

Responsibilities and tasks include:

• Install and service computers operating software application software network setup projectors document cameras amplification systems printers other peripherals and classroom hardware.
• Provide customer support for standard application software; and building grade level or curriculum software as required.
• Establish and maintain troubleshooting and quality control procedures.
• Collaborate with teammates to ensure all District service levels and commitments are met.
• Maintain inventory of computer hardware and software components monitor licensing requirements.
• Remain current in software and hardware upgrades and technology advances.
• Support the District IT Service Desk as needed providing exceptional customer service via oral communications (phone) written communications (email) and strong remote troubleshooting skills with proper documentation.
• Actively participate in department work groups and team troubleshooting initiatives.
• Document daily activity in the appropriate work ticket tracking system.
• Provide basic to intermediate training on software applications; basic to intermediate training on hardware.
• Collaborate with Technology Integration in assessing needs; coordinating and providing training on District hardware and software.
• Perform other duties of a like or similar nature as assigned.

Minimumqualifications include:

• 2 year degree or 5 years of equivalent experience
• Minimum of one year of experience as a technical support person in a desktop environment including hands-on hardware and software troubleshooting

Preferred qualifications include:

• Post-secondary degree in computer-related field.
• A certification.
• Microsoft certification.
• Apple certification.
• Successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software and hardware.
• Technology help desk experience
• Experience in a K-12 setting
• Experience with device and software management
• Proficiency in a language other than English (Spanish Somali Hmong Vietnamese)

Skills Knowledge Abilities:

• Strong customer service orientation - dedication to customer needs; understanding the customers sense of urgency.
• High level of comfort and skill in the use of a variety of software packages as well as the hardware on which they operate.
• Demonstrate initiative and ability to work with minimal supervision.
• Ability to communicate effectively in both oral and written form.
• Excellent organizational skills in prioritizing and documenting needs.
• Ability to work under pressure.
• Flexibility resilience and tolerance for ambiguity.
• Ability to collaborate effectively

Bargaining Unit: Hourly Technical

Salary Range:Pay Range 104View salary grid on the respective bargaining unit Memorandum of Understanding (MOU) listed above accessible via ourEmployee Contracts page

Work Schedule: 8 hours/day; 5 days/week

Job Type: Full-Time Year Round

Start Date: July 20 2026

Osseo Area Schools offers:

• Meaningful and impactful work
• Opportunities to grow professionally
• A variety of benefits
• Mentorship programs for teachers and educational support professionals
• Summer opportunities
• ...and more!

Equal Employment Opportunity Statement:

Osseo Area School District ISD 279 is an Equal Opportunity and veteran-friendly employer.

Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race creed gender color national origin religion age sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information view theDistricts Equal Opportunity and Prohibition Against Discrimination Harassment and Violence Policy.

Veterans Preference:If you are an eligible veteran please submit a legible copy of your DD214 with your application.

Accommodation:If you have a disability that requires an accommodation during the selection process please email Human Resources at or call .

Background Check Upon Conditional Offer:

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.

Required Experience:

IC