Technical Support Specialist Jackson, MS

Founded in 1912 as an adoption agency Canopy Childrens Solutions is Mississippis most comprehensive nonprofit provider of childrens behavioral health educational and family support employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for . At Canopy employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical Dental Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Technical Support Specialist - Position Overview:

• The Technical Support Specialist I assists staff with technical support of desktop/laptop computers applications and related technology.
• Support includes specification installation and testing of computer systems and peripherals within established standards and guidelines.
• Activities require interaction with application software and operating systems to diagnose and resolve unique non-recurring problems.
• The position utilizes one-on-one consultancy to end users and Organization Network staff.
• The positions responsibilities require independent analyses communication and problem solving skills.
• Work that is performed requires a strong work ethic independent thinking initiative and judgment.

Job Responsibilities:

• Provide technical support to end users via IT Support system(s).
• Track prioritize and document requests using an IT support request system.
• Manage day to day operations of the IT systems including computers networks phone systems copiers cell phones pagers and security systems.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems file servers email servers computer conferencing system application servers and administrative systems.
• Recommends and/or performs upgrades on systems to ensure longevity.
• Works with Regional Directors IT management & procurement staff to purchase hardware and software.
• Assists with keeping Facility Manual documentation updated with current network configuration information.
• Keeps location inventory lists updated and accurate.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works under Technical Support Specialist II on special projects as assigned by IT management.
• Assist in developing and maintaining IT systems to include but not limited to: System hardware including user stations servers and network hardware; Communication Systems including phone systems cell phones and pagers.

Required Qualifications:

• Associates degree in Computer Science or equivalent trade school certification are required; at least 2 years of IT support experience required.
• Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
• Microsoft Server 2008 and above; excellent communication skills both verbal and written.
• Phone system experience helpful.
• Must be willing to use personal vehicle for Organization travel when required.
• Mileage will be reimbursed when applicable.

Required Experience:

IC