Technical Support Specialist

This is a remote position.

Door Creek Church is seeking a skilled service-oriented Technical Support Specialist to provide reliable technology support for church staff volunteers and ministry operations. This role is responsible for maintaining hardware software networks and audiovisual systems while ensuring a seamless technology experience across all church campuses and events. The ideal candidate combines strong technical expertise with excellent communication skills and a heart for serving others.

• Provide first-line and second-line technical support for staff and ministry teams.
  
• Diagnose and resolve hardware software network and system issues on time.
  
• Install configure and maintain desktops laptops printers mobile devices and peripheral equipment.
  
• Manage user accounts permissions and access controls across various systems and platforms.
  
• Track and document support requests resolutions and recurring issues.
  

• Monitor and maintain church network infrastructure including Wi-Fi internet connectivity and security systems.
  
• Assist with software deployments updates and system upgrades.
  
• Support cloud-based applications email systems file storage and collaboration tools.
  
• Perform routine system maintenance backups and recovery procedures.
  
• Help ensure cybersecurity best practices and data protection standards are followed.
  

• Provide technical support for worship services meetings and special events.
  
• Assist with audiovisual equipment presentation systems livestreaming platforms and production technology.
  
• Troubleshoot technical issues before and during services or events as needed.
  
• Support volunteers and staff in the effective use of ministry technology tools.
  

• Create and maintain technical documentation user guides and support procedures.
  
• Train staff and volunteers on software hardware and technology best practices.
  
• Recommend technology improvements that enhance efficiency and user experience.
  

Full-Time

Door Creek Church exists to help people know Jesus and make Him known. We are committed to creating environments where people can connect with God build authentic relationships and serve others. The Technical Support Specialist plays a vital role in supporting the technology that enables our ministry to thrive.

• Experience supporting audiovisual livestreaming or church technology environments.
  
• Familiarity with cloud administration and endpoint management tools.
  
• IT certifications such as CompTIA A Network Microsoft or Google certifications.
  
• Experience with ticketing systems and IT asset management.
  

• Customer-focused mindset
  
• Strong organizational skills
  
• Ability to prioritize multiple tasks
  
• Attention to detail
  
• Team collaboration
  
• Adaptability and continuous learning
  
• Professionalism and integrity
  

• Ability to lift and move equipment up to 50 pounds.
  
• Ability to work in office auditorium and event environments.
  
• Occasional evening and weekend availability to support church services and special events.
  

• Health dental and vision insurance (if applicable)
  
• Paid time off and holidays
  
• Professional development opportunities
  
• Meaningful work supporting the mission and ministry of Door Creek Church