Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland CO office.
This is a hybrid position.
Act as the initial point of contact for all computer and system related concerns. Review incoming requests both computer generated and verbal sort and prioritize for proper action
Provides Tier I technical support for software hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
Installing and configuring hardware and software
Provide timely and accurate customer feedback
Uses automated information systems to analyze and troubleshoot issues
Resolves problems or escalates to senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company
Supporting the roll-out of new applications
Conducts technical research for source of information required in support of requests related to ongoing programs
Instruct users in the use of PCs and networks
Interacts with other team members such as network services software engineering and/or applications development to restore services and/or identify and correct the core problem
Qualifications
Required Qualifications:
US Citizenship
Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
Requires High School diploma
Requires 1 to 2 years of customer service experience
Good written and verbal communication
Must reside near Loveland CO
Preferred Qualifications:
Prior experience in technical support or a similar role
Demonstrated ability to work both independently and collaboratively with a team
Well-rounded working knowledge of IT concepts and best practices
#RDG
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$30000 - $48000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Required Experience:
IC
ResponsibilitiesPeraton is seeking to fill a critical role for a Technical Support Representative for our Loveland CO office. This is a hybrid position.Act as the initial point of contact for all computer and system related concerns. Review incoming requests both computer generated and verbal sort a...
Responsibilities
Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland CO office.
This is a hybrid position.
Act as the initial point of contact for all computer and system related concerns. Review incoming requests both computer generated and verbal sort and prioritize for proper action
Provides Tier I technical support for software hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
Installing and configuring hardware and software
Provide timely and accurate customer feedback
Uses automated information systems to analyze and troubleshoot issues
Resolves problems or escalates to senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company
Supporting the roll-out of new applications
Conducts technical research for source of information required in support of requests related to ongoing programs
Instruct users in the use of PCs and networks
Interacts with other team members such as network services software engineering and/or applications development to restore services and/or identify and correct the core problem
Qualifications
Required Qualifications:
US Citizenship
Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
Requires High School diploma
Requires 1 to 2 years of customer service experience
Good written and verbal communication
Must reside near Loveland CO
Preferred Qualifications:
Prior experience in technical support or a similar role
Demonstrated ability to work both independently and collaboratively with a team
Well-rounded working knowledge of IT concepts and best practices
#RDG
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$30000 - $48000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
Job Location:
Monthly Salary:
Posted on:
Vacancies:
