Duties and Responsibilities
- Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits.
- Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email. Adheres to a 15-minute response time to returning service calls.
- Supports the sales and marketing teams with promoting the product(s).
- Prepares and disseminate information related to MG products to HCUS personnel to improve their ability to perform tasks related to the products.
- Approves FDA-2579 submissions for MG installations or certified component replacements.
- Assist with training classes under the direction and support of senior technical support team members.
- Helps roll out new MG products by participating in installations as needed. Continuously works with the installation team to improve processes and customer experience.
- Assists with field service work as company needs dictate.
- Maintains excellent working relationships with HCUS personnel in all departments.
- Works overtime and odd hours as needed including at the last minute.
- Travels extensively to customer sites to solve problems as needed.
- Demonstrates excellent capability for analyzing evaluating diagnosing and resolving extremely complex equipment problems in a minimum period of time.
- Adheres to and ensure compliance of all safety practices and quality procedures.
- Promotes both internal to the company and externally the image and reputation of HCUS.
- Performs other duties as directed by the Manager National Technical Support.
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements applicable ISO 13485 standard requirements and all other applicable laws regulations and standards.
Qualifications
Experience
- At least five (5) years of previous experience maintaining and troubleshooting MG equipment at other companies or at least three (3) year of HCUS Service experience with demonstrated proficiency in MG.
- Capable of operating all test equipment required to service MG equipment.
Educational Requirements
- Bachelors degree from an accredited four-year collegepreferably in an electronics- related disciplineor equivalent experience is required
Special Skills or Other Job Requirements:
- Proficiency in Microsoft Office.
- Must be able to provide national-level technical support in MG
- Must have strong problem-solving skills.
- Soldering proficiency desired.
- Must have ability to manage and provide support on multiple projects at the same time.
- Must have strong communication skills.
- Must have strong computer skills.
- Must be self-motivated.
- Must be willing to travel and work long hours.
- Must have valid drivers license with a safe driving record.
- Significant travel required
Physical Requirements
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
This position typically works in usual medical clinical working environments including sites under construction.
The position requires the ability to physically work in high magnetic fields of up to 3 Tesla which could dangerously affect any implanted medical devices made of ferrous material potentially causing serious injury and/or death.
- Standing/Walking
- This activity occurs frequently and prolonged/repetitively.
- Sitting:
- This activity occurs frequently and prolonged/repetitively. Including when driving to customer site and/or flying.
- Lifting/Carrying
- This activity occurs infrequently and periodic with light hand tools a tool bag cabinet covers weighing from 1-20 lbs. diagnostic test equipment which weighs from 5-60 lbs. and replacement components which may weigh from 1-75 lbs.
- Pushing/Pulling
- This activity occurs rarely and periodic. It occurs primarily with the pushing of the 700-1000 lb. mammography gantries.
- Bending:
- Thisactivityoccursoccasionallyandperiod/ with a variety of the tasks.
- Reaching
- This activity occurs rarely and periodic above the shoulders when the worker must access components and cupboards that are on top of the 6-foot-high MG machine. This activity occurs occasionally and periodic below shoulder level with a variety of tasks.
- Kneeling/Crawling/Crouching:
- Thisactivityoccursoccasionallyandperiodic/ wiring process as well as accessing the lower panels of the MG machine.
- Climbing
- Thisactivityoccursrarelyandperiodicwhentheworkermustclimbupto3stepsof a 6-foot ladder to access the upper access panels of the MG machine in order to perform diagnostic testing.
- Balancing
- Thisactivityoccursrarelyandperiodicandoccurswhentheworkerisstandingon the ladder as mentioned above.
Travel
- Ability to travel up to 50% may be required based on business need.
*#LI-Remote
In the event that COVID-19 vaccine mandates issued by the federal government or by state or local government become effective and enforceable the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19 absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities including complying with vaccine requirements.
For all positions the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
