Technical Support M365
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Job Summary
Certification: Office 365 Cert (Highly Preferred)
Notes: Remote Boston MA- will need to be able to reach the office in 30 minutes to support any tech emergencies if needed
Must be physically located within a 30-minute radius of Boston MA.
Must have a reliable home internet connection and a dedicated quiet workspace.
While this position is primarily remote you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments equipment imaging or urgent on-site troubleshooting.
Key Responsibilities
End-User Support & Helpdesk
Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware software network and access).
Diagnose troubleshoot and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.
Provision image and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for off boarding.
Junior Systems Administration & M365
Handle end-to-end Microsoft 365 (Office 365) setups including creating user accounts configuring mailboxes assigning licenses and setting up distribution groups/shared mailboxes.
Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.
Configure and troubleshoot M365 applications (Teams SharePoint OneDrive Outlook) for end-users.
Assist with basic network troubleshooting (VPN connectivity Wi-Fi home internet configurations for remote workers).
Requirements
Required Experience:
2 years of experience in an IT Helpdesk Technical Support or Junior Sys Admin role.
Strong M365 Experience: Proven track record of configuring Office 365 accounts provisioning mailboxes and managing basic tenant settings.
Proficient with Active Directory / Microsoft Entra ID user administration.
Strong troubleshooting skills across Windows 10/11 and macOS environments.
Experience utilising MDM tools (e.g. Intune JAMF) for device deployment is a major plus.
Required Skills:
Office 365 Cert (Highly Preferred) IT Helpdesk Technical Support or Junior Sys Admin configuring Office 365
Required Education:
Any
