Technical Support III QA Automation

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III - QA Automation at JPMorgan Chase within the Commercial and Investment Banking - Healthcare Payments Group you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

• Develop reliable and scalable automation scripts leveraging industry-leading tools and frameworks including Playwright Selenium Cucumber JMeter TestNG and Java
• Design comprehensive test coverage encompassing both positive and negative test scenarios execute automated test suites and perform thorough results analysis
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals validating outputs and handling operational data according to sensitivity and security requirements
• Maintain detailed documentation throughout the testing lifecycle capturing test execution activities and logging all identified defects
• Report bugs errors and anomalies to the development team in a timely manner and actively collaborate on diagnostic and remediation activities
• Deliver coaching and mentorship to team members to build testing capabilities and expertise
• Conduct product feature demonstrations for business stakeholders to showcase new functionality
• Collaborate with product teams to identify process gaps and uncover opportunities to enhance operational effectiveness and efficiency
• Actively contribute to Testing Center of Excellence (CoE) initiatives focused on process optimization and transformation
• Applies reuse-first AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Required qualifications capabilities and skills

• 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Hand-on knowledge in Test automation tools like Playwright Selenium Cucumber JMeter TestNG BlazeMeter and JAVA
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action escalating when uncertain and following operational and security expectations
• Working experience of performing API testing on REST web services through automation

Preferred qualifications capabilities and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud