Technical Support Engineer

R.W. Mercer Co.

Job Location:

Wimauma, FL - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

A Technical Support Engineer provides advanced technical assistance to customers or internal users by diagnosing troubleshooting and resolving hardware software and network-related issues. This role bridges the gap between IT support and engineering teams.

Key Responsibilities

Troubleshoot and resolve complex technical issues (software hardware network)
Provide Tier 2 / Tier 3 support to users or clients
Analyze system logs and error reports
Install configure and maintain systems and applications
Escalate unresolved issues to development or engineering teams
Document solutions FAQs and troubleshooting guides
Support system upgrades patches and deployments
Ensure high customer satisfaction through timely resolution

Required Skills

Strong knowledge of operating systems (Windows Linux macOS)
Networking fundamentals (TCP/IP DNS VPN)
Experience with ticketing systems (e.g. ServiceNow Zendesk)
Basic scripting (PowerShell Bash Python)
Problem-solving and analytical thinking
Excellent communication skills

A Technical Support Engineer provides advanced technical assistance to customers or internal users by diagnosing troubleshooting and resolving hardware software and network-related issues. This role bridges the gap between IT support and engineering teams. Key Responsibilities Troubleshoot and res...