Technical Support Engineer Redbook

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Location:Denver

Full-time

About Redbook

Redbook is revolutionizing feedyard management withcutting-edgesoftware that streamlines operations improves decision-making and drives profitability. Our platform helps feedyards modernize their workflows and connect every part of the operation from feed trucks to financials.

Weregrowing quickly and looking for aTechnical Support Engineerto help us scale our systems data and product processes as we expand.

About the Role

As aTechnical Support Engineeryoullserve as the bridge between our engineering sales and customer success our data migration and setup process for new customers build andmaintaininternal and external reporting and translate customer needs into actionable product improvements.

This is a hands-on high-impact role for someone who loves solving operational problems with technology thrives in ambiguity and wants to help build the infrastructure of a fast-growing startup from the ground up.

Youllwork directly with the President of Redbook and the Head of Engineering to align business priorities with technical execution and ensure our customers and teams have the tools they need to succeed.

WhatYoullDo

Customer Support & Data Management

• Manage the customer data transfer and onboarding process end-to-end.

• Build onboarding systems and tools to ensure a seamless experience for new customers

• Handle more technical customer service issues and help diagnose data orlogicdiscrepancies

• Build scalable internal systems and tools for customer health and operational visibility.

• Identifyand automate repetitive workflows to improve efficiency and scalability.

Product Support and Collaboration

• Help build out both customer and internal product documentation

• Translate customer insights feedback and support issues into clear product requirements (PRDs).

• Identify and triage bugs serving as the voice of the customer during meetings with our engineering team

• Partner with engineering to scope prioritize and test new features and improvements.

• Maintain dashboards and reporting across key business metrics using SQL Python Excel and visualization tools.

Cross-Functional Enablement

• Serve as the operational glue between sales customer success and engineering.

• Develop lightweight systems and documentation to support scalable processes as we grow.

• Assistin creating training and communication around new product releases and workflows.

What We Are Looking For

• Experience:24 years in product operations forward deployed engineering or technical customer success at a software or startup company.

• Technical Skills:Proficient with SQL and Excel; experiencewith Python Datadog or other coding languages is a plus

• Problem Solver:You think logically act decisively and thrive in fast-changing environments.

• Customer-Facing:Youreconfidentinteracting with customers and understanding their operational needs. You prioritize finding both short and long term solutions for customers

• Analytical Mindset:You love using data to understand systems improve processes and solve customer issues

• Builder Mentality:Yourescrappy resourceful and enjoy building systems from the ground up.

• Strong Communicator:You can translate technical aspects of the product to customers in a manner that is easy for non technical users to understand

• AI Fluency:Comfortable leveraging AI tools to automate and accelerate your work.

Why Join Redbook

• Work directly with the companys leadership team to shape our product and operations strategy.

• High-impact role with major ownership and growthopportunity.

• $90000 - $130000 Salary

• Competitive medical dental and vision insurance

• Competitive PTO

Whats In It For You:

We provide competitive benefits unique incentive programs and rewards for our eligible employees:

• Full Medical Dental and Vision benefits and an integrated Wellness Program

• 401(k) Match Retirement Savings Plan

• Paid Time Off (PTO)

• Holiday Pay & Floating Holidays

• Volunteer Time Off (VTO)

• Educational Assistance Program

• Full Paid Parental and Adoption Leave

• LifeWorks (Employee Assistance Program)

• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range based on various factors such as candidate location (geographical labor market) experience and skills.

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.