Technical Support Engineer (Berlin)
Job Location:
San Francisco, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Technical Support Engineer (Berlin)
- Title of Role: Technical Support Engineer (Berlin)
- Location: Europe onsite
- Company Stage of Funding: Venture-Backed Software Development Enterprise B2B API SDK
- Office Type: Onsite
- Salary: $70K$70K
Company Description
Were representing a leading provider of unified APIs for HR ATS and Payroll integrations. This company is dedicated to streamlining enterprise software solutions enabling seamless integrations that enhance operational efficiency for businesses. With a focus on innovation and customer success they are at the forefront of transforming how companies manage their workforce data.
What You Will Do
- Provide technical support and solutions for clients using the API SDK.
- Collaborate with engineering teams to troubleshoot and resolve complex issues.
- Develop and maintain documentation for support processes and solutions.
- Assist in the deployment and integration of software solutions for clients.
- Analyze customer feedback to identify areas for product improvement.
- Conduct training sessions for clients on new features and functionalities.
- Monitor system performance and provide proactive support to ensure uptime.
Ideal Candidate Background
- 38 years of experience in a technical support or solutions engineering role.
- Proficiency in TypeScript NodeJS and React for troubleshooting and integration tasks.
- Strong understanding of PostgreSQL and REST API principles.
- Experience with Langchain or similar technologies in a B2B environment.
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.
Preferred
- Familiarity with cloud-based solutions and deployment strategies.
- Experience in a startup or fast-paced technology environment.
- Knowledge of HR ATS or Payroll systems and their integration challenges.
Compensation and Benefits
The base salary for this role is $70K with equity grants offered in addition to the base salary. This company also provides a referral reward program enhancing the overall compensation package.
Required Experience:
IC
About Company
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