Technical Support & Dispatch

TES Staffing

Job Location:

Rochester, NH - USA

Monthly Salary: $ 17 - 18

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Opportunity: Service Dispatcher

Join a global organization with a strong local presence in Rochester! For decades providing office solutions that go beyond print equipment offering innovative real-world print management strategies to reduce costs secure documents and minimize environmental impact. Were looking for driven individuals ready to contribute their best.

Details:

Schedule: Monday-Friday 8 AM-5 PM
Pay: $17-18/hr
Full benefits upon permanent hire
Great opportunity to start a career in office work

Role Summary:
As a Service Dispatcher youll play a key role in ensuring smooth operations by coordinating service technicians resolving customer inquiries and maintaining accurate records. Youll prioritize calls handle escalations and provide excellent customer support.

Key Responsibilities:

Dispatch service technicians promptly minimizing response times and ensuring efficiency.
Document dispatch activities accurately using automated systems.
Resolve customer service issues and escalate complex inquiries when needed.
Maintain and update customer records; assist with billing and account inquiries.
Expedite parts orders process supply requests and support contract administration.
Handle customer calls with professionalism and provide timely resolutions.
Perform additional responsibilities as assigned.

Qualifications:

Experience: 3 years in dispatch or customer service troubleshooting roles.
Education: High School Diploma or equivalent.
Skills:
- Proficient in Microsoft Suite (Excel Word).
- Excellent communication and customer service skills.
- Ability to work in a fast-paced dynamic environment.
- Self-motivated and detail-oriented.

Take the first step toward building your career in a supportive and dynamic work environment. Apply today!

Job Opportunity: Service DispatcherJoin a global organization with a strong local presence in Rochester! For decades providing office solutions that go beyond print equipment offering innovative real-world print management strategies to reduce costs secure documents and minimize environmental impact...