Technical Specialist II

Our client is seeking a Technical Specialist II to support the U.S. Department of the Treasurys Office of Safety Health and Emergency Preparedness (SHEP). This role focuses on supporting the functionality security and training surrounding Treasurys emergency management systems specifically Blackberrys AtHoc and Everbridges Visual Command Center (VCC). The successful candidate will interface with internal IT teams third-party vendors and Treasury stakeholders to ensure tool compatibility availability and operational readiness during continuity and emergency operations.

Essential Duties and Responsibilities

• Provide technical support and troubleshooting for AtHoc and VCC tools to ensure optimal performance and compatibility with Treasury IT systems.
• Coordinate with SHEP Treasury Departmental Offices IT and vendor stakeholders to resolve system issues and implement updates.
• Assist in database and distribution list management to maintain current user data.
• Support exercises and real-time operations by activating and monitoring emergency communication tools.
• Draft and update system documentation SOPs training materials and user guides.
• Develop and conduct training sessions for Treasury employees and accountability officers.
• Assist in the development of policies and protocols in support of emergency communications operations.
• Maintain cybersecurity compliance documentation including FISMA audit support and POA&M tracking.
• Represent Treasury in interagency working groups and technical forums related to emergency management tools.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge skill and/or ability required.

General Skills

• Strong customer service orientation with excellent organizational analytical and problem-solving skills.
• Proven ability to independently manage priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to prepare technical documentation and deliver user training.
• Strong working knowledge of Microsoft Office Suite (Word Excel PowerPoint Outlook).
• Must be detail-oriented and task-driven with the ability to follow procedures precisely.

Education and/or Experience

• Prior experience with Blackberrys AtHoc and Everbridges Visual Command Center (VCC) is a must.
• Minimum High School Diploma or equivalent and a minimum of 2 years of technical or IT-related experience.
• Experience supporting enterprise software applications especially within a government or secure environment preferred.
• Familiarity with emergency management cybersecurity protocols or continuity of operations (COOP) support is highly desirable.

Security Clearance

• Must be a U.S. Citizen or Lawful Permanent Resident with at least three years of residency in the U.S.
• Ability to obtain and maintain a Moderate Risk (MBI/Tier 2) background investigation.
• Must comply with Homeland Security Presidential Directive 12 (HSPD-12) requirements.

Our client is an Equal Opportunity Employer