Technical Services Coordinator

• Capture technical and manufacturing data from multiple sources and ensure information is accurate complete and entered into the appropriate systems.
• Develop maintain and communicate technical performance reports and dashboards for leadership and internal stakeholders.
• Analyze data to identify trends emerging risks recurring issues and opportunities for improvement.
• Maintain and report key performance indicators including First Time Right foreign material trends audit results product performance and other Technical Services metrics.
• Escalate out-of-specification results adverse trends or significant technical issues to appropriate Technical Services and Operations leadership.

• Coordinate and continuously improve positive release processes for applicable finished goods.
• Verify required technical testing and documentation are complete prior to product release.
• Support investigation and resolution of product holds nonconforming product and other technical issues.
• Provide technical support to Manufacturing to improve product performance process consistency food safety and compliance.
• Coordinate with the Technical Laboratory Operations and other Technical Services functions to resolve product and process issues.

• Support maintenance and continuous improvement of Technical Services systems and applications.
• Maintain technical documentation records specifications standards and other controlled information as assigned.
• Support implementation testing and improvement of Technical Management System applications and workflows.
• Identify opportunities to simplify standardize or automate technical data collection and reporting.
• Support accurate data and documentation within applicable business systems.

• Support Technical Services programs related to food safety GMPs product standards customer requirements and regulatory compliance.
• Assist with audit readiness activities and preparation of supporting documentation.
• Support corrective action tracking and verification as assigned.
• Participate in Technical Services verification activities including review of records and technical data.
• Support implementation of new or revised technical programs procedures and standards.

• Communicate technical requirements procedures standards and changes to Manufacturing and Technical Services teams.
• Deliver training related to technical systems procedures documentation and data requirements.
• Support development of training materials standard work and other technical resources.
• Facilitate timely communication and escalation between Technical Services Manufacturing and other cross-functional partners.

• Partner with Technical Services Operations Innovation Supply Chain Engineering and other functions to support technical initiatives.
• Support product trials process changes commercialization activities and continuous improvement initiatives as assigned.
• Coordinate technical information and follow-up activities across functions.
• Perform other Technical Services duties and projects as assigned.

• Accuracy and completeness of technical data
• Positive release execution and timeliness
• Technical reporting accuracy and timeliness
• Effective identification and escalation of technical trends
• Technical documentation accuracy
• Technical issue resolution support
• Audit and program readiness
• Responsiveness to Manufacturing and Technical Services needs
• Continuous improvement implementation

• Technical Excellence
• Data-Driven Decision Making
• Cross-Functional Collaboration
• Continuous Improvement
• Customer Focus
• Communication & Influence
• Ownership & Accountability
• Problem Solving
• Organization & Attention to Detail

• 1-2 years of experience in a technical manufacturing food production data administrative or related role preferred.
• Associate degree or equivalent combination of education and relevant industry experience preferred.
• Experience within food beverage manufacturing or other regulated environments preferred.
• Working knowledge of HACCP food safety plans cGMPs food safety management systems sanitation and related manufacturing programs preferred.
• Strong analytical skills with the ability to organize interpret trend and communicate technical data.
• Strong organizational and prioritization skills with excellent attention to detail.
• Ability to work independently while effectively collaborating across functions.
• Ability to identify problems escalate risks appropriately and support development of practical solutions.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications including Excel Word PowerPoint and SharePoint.
• Experience with ERP QMS reporting database or other technical systems preferred.

• Strong analytical and organizational skills with the ability to manage multiple priorities and interruptions.
• Ability to analyze technical information and support resolution of complex problems.
• Ability to meet established reporting documentation and project deadlines.
• Strong written and verbal communication skills.
• Ability to work effectively in both office and manufacturing environments.

• This position works within both office and manufacturing environments.
• Manufacturing support may require extended periods of standing or walking on concrete floors and exposure to operating equipment coffee dust noise and strong odors.
• Personal protective equipment and adherence to Good Manufacturing Practices are required when working within designated manufacturing areas.
  

Required Experience:

IC