Technical Service Representative

Job Title: Packaging & Printing
Industry: Manufacturing & Production

Location: Kansas City KS or St. Louis MO (Remote)

Duration: Full-Time Permanent

Shift: 1st Shift

Travel Requirement: Up to 70 75% Travel

Key Responsibilities:
Provide technical support for wide web flexographic and gravure printing processes.
Serve as the primary technical liaison for assigned customer accounts.
Troubleshoot printing coating color and product performance issues.
Conduct onsite customer visits audits and technical evaluations.
Coordinate and support press trials product launches and product conversions.
Assist customers with ink optimization and print process improvements.
Analyze print defects and recommend corrective actions.
Collaborate with Sales R&D Manufacturing Quality and Regulatory teams.
Maintain technical service reports troubleshooting documentation and corrective action records.
Ensure compliance with safety environmental and regulatory requirements.

Required Skills:
Wide Web Flexographic Printing experience.
Gravure Printing experience.
Water-Based and Solvent-Based Ink expertise.
Flexible Packaging Manufacturing knowledge.
Print Quality Improvement and Process Optimization.
Root Cause Analysis and Product Performance Evaluation.
Customer-facing technical support experience.
Technical presentations and customer training.
Strong troubleshooting and problem-solving abilities.
Excellent communication and relationship management skills.

Preferred Skills:
Experience with X-Rite or other Color Management Systems.
Knowledge of Lamination Coating and Converting Processes.
Understanding of VOC Compliance and Environmental Regulations.
Product Stewardship and Safety Compliance experience.
Flexible Packaging Production experience

Target Backgrounds:
Technical Service Representative
Printing Process Engineer
Flexographic Printing Specialist
Gravure Printing Specialist
Ink Technician
Ink Applications Specialist
Packaging Technical Specialist
Print Quality Engineer
Color Management Specialist
Flexible Packaging Engineer
Technical Sales Support Engineer
Process Improvement Engineer (Printing)

Education:
Bachelors Degree preferred in:

• Chemistry
• Printing Technology
• Engineering
• Related Technical Discipline

Experience:
5 years supporting Flexographic and/or Gravure Printing operations.
Experience with water-based inks solvent-based inks and flexible packaging coatings.
Proven experience conducting press trials and managing customer-facing technical projects independently.

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