Technical Sales Customer Support Specialist

Spirit Electronics is a veteran-owned woman-owned value-added supplier of high reliability components engineering services and superior supply chain solutions. With a history rooted in serving the military and space industries Spirit strives to be a valued partner to key technology sectors. As an award-winning distributor Spirit delivers authorized products and a range of value-added services including SMI/VMI foundry access electrical and environmental testing design assembly and end-of-life management.

Position Overview:

The Technical Sales Customer Support position is a critical role that bridges Spirits technical sales team and customers providing expert support throughout the customer journey. This position requires a unique blend of technical knowledge and customer service excellence to support Spirits customers in the aerospace and defense industry. The ideal candidate will assist customers with technical inquiries related to Spirits microelectronics semiconductors engineering services MIL-STD testing solutions and assembly services ensuring high levels of customer satisfaction and retention.

Essential Job Functions:

• Serve as the primary technical support contact for customers addressing inquiries related to engineering product and service specifications capabilities and applications
• Provide comprehensive pre-sales and post-sales technical support to customers and the Technical Sales team
• Assist customers with part and service selection cross-referencing and technical documentation requirements
• Coordinate with internal teams (Engineering Quality and Operations) to resolve complex technical issues and customer requests
• Document and track all customer interactions technical inquiries and resolution steps in the ERP system
• Support the Technical Sales team by providing detailed product information and technical clarifications during the sales process
• Assist in the preparation of technical documentation including data sheets application notes and support materials
• Monitor and follow up on open customer issues to ensure timely resolution and customer satisfaction
• Collaborate with Quality and Engineering teams to address product- or service-related concerns and facilitate testing requirements
• Support customer audits and site visits by preparing technical documentation and participating in technical discussions
• Maintain up-to-date knowledge of product offerings technical specifications and industry requirements
• Assist in developing and maintaining technical support procedures and best practices
• Participate in internal training sessions to stay current with new products and technical developments
• Help identify common technical issues and contribute to the development of solutions and preventive measures

• Experience: 3 years of technical support inside sales engineering or contract review experience preferably within the electronics or aerospace and defense industry.
• Education: Preferred Bachelors degree in Electrical Engineering Computer Engineering or a related technical field; a strong technical/engineering background is a must.
• Technical Literacy: Proven ability to read and interpret engineering drawings schematic diagrams component datasheets and complex BOMs.
• Industry Knowledge: Strong understanding of microelectronics semiconductors EEE components MIL-STD specifications and testing requirements.
• Analytical & Research Skills: Exceptional attention to detail with a demonstrated ability to read through complex quality systems defense industry standards and regulatory clauses.
• Communication & Collaboration: Excellent customer service and verbal/written communication skills with a track record of successfully managing relationships with internal key stakeholders and clients.
• Systems & Compliance: Familiarity with ERP/CRM systems technical documentation tools and a solid understanding of export compliance regulations (ITAR/EAR) and procedures.
• Flexibility: Ability to manage multiple priorities respond effectively to urgent customer needs and occasionally work outside regular business hours to meet critical deadlines.