Technical Project Manager (Remote- must reside in MST or PST time zone)

Join EVOTEK: North Americas Premier Digital Business Enabler

As North Americas premier enabler of secure digital business we integrate cutting-edge technical expertise across data center network security cloud and communications domains. By delivering cohesive digital solutions we help businesses drive measurable impact and accelerate their transformation.

Our award-winning culture is the cornerstone of everything we do. Recognized multiple times byInc. Magazineas a Best Place to Work were proud to create an environment where innovation and collaboration thrive. Locally weve been honored byThe San Diego Business Journalas a Best Place to Work more than seven times and our excellence is reflected in accolades like CRNs Solution Provider 500 Tech Elite 250 and Top 150 Growth Companies. Weve also earned a spot among CRNs Triple Crown award winners.

If youre ready to be part of a team that values innovation culture and business impact EVOTEK is the place for you.

The Solution Delivery Manager (SDM) will lead project delivery efforts. This position will partner closely with clients and internal team members to ensure successful project execution. The SDM will own and drive overall planning and project management with a focus meeting client expectations. This position requires strong project leadership and communication skills a capability to manage technical-project teams and a results-driven attitude to ensure client success.

• Manage the Delivery Operations and responsible for overall Service Delivery of a project.
• The role involves managing the contract effectively which includes operations transition finance & providing leadership (in order to provide the client with a high-quality service).
• Ensure that all targets and deadlines described in KPIs and SLAs are met according to contract & clients expectations.
• Acts as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities.
• Work closely with the transition team & key client stakeholders to timely address and resolve any transition issues.
• Develop strong working relationships with key client stakeholders and proactively address their needs.
• Drive Best Practices sharing sessions amongst the teams to augment delivery.
• Manage internal/external technical resources for project delivery.
• Accurately forecasts and manages costs & profitability for the project.

Qualifications

• Bachelors degree in business or related field or 10-years of industry-specific experience.
• In-depth knowledge of monitoring ticketing and management platform infrastructures.
• Strong IT technical and project management skills with excellent customer service skills.
• Ability to manage multiple priorities and resources in a dynamic environment across various sites and organize complex information.
• Must possess initiative with strong analytical and problem-solving skills.
• Strong familiarity with project management tools and methodologies.
• Strong analytical and decision-making skills.
• Ability to effectively communicate with customers.
• Must display great attention to detail.
• Must be comfortable working in a fast-paced dynamic environment.
• Excellent verbal written and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Ability to operate in a fast moving team-oriented collaborative environment with tight deadlines.
• Proficiency in using MS Office Suite and Windows-based computer applications.

• Salary commensurate with years of experience technical expertise and geographic location.
• Salary range: $85000 to $150000.
• Performance bonuses.
• Benefits package that includes 100% paid medical dental and vision for the employee.
• 401(k) with employer match.
• Strong company culture.
• Flexible PTO policy.
• Flexible working arrangements.
• Annual company overnight retreat.

Required Experience:

IC