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Technical Program & Project Management Associate
Job Location:
Job Location:
Dearborn, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
V2Soft is a global leader in IT services and business solutions delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI IT staffing cloud computing engineering mobility testing and more. Certified with CMMI Level 3 and ISO standards V2Soft is committed to quality and security. Beyond our work we actively support local communities and non-profits reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at to know more.
Position Description:
The PC Renewal Operations Analyst supports daily operations of the global PC Renewal Program working closely with global managed service providers and Client IT Operations to ensure consistent effective delivery of computer services.
Skills Required:
Customer Service
Skills Preferred:
Project Planning
Experience Required:
ServiceNow knowledge including ServiceNow Operations Management Hardware Asset Management. Understanding of PC hardware warranties asset lifecycle and inventory management including Break/Fix and repair processes. Ability to analyze vendor repair quotes and perform repair-vs-replacement cost analysis. Strong analytical problem-solving and attention-to-detail skills with a focus on data accuracy. Excellent customer service and communication skills with the ability to prioritize multiple requests and manage workload against SLAs. Ability to work both independently and collaboratively with internal teams and external vendors. Strong Microsoft Excel and Office skills. Ability to identify process gaps and recommend operational improvements. Experience as a liaison in vendor management or customer support. Self-motivated results-driven professional with strong prioritization and time-management skills. Quick learner able to grasp and articulate new technology concepts.
Experience Preferred:
ServiceNow ticket request processing. Project management experience. IT Asset Management. Experience with asset/PC technology renewal cycles. Reporting and data analysis.
Additional Information :
Processing ServiceNow ticket requests to fulfill computer requests. Resolving customer issues and driving them to closure to mitigate escalation risk. Identifying process improvement opportunities to optimize planning scheduling and delivery of PC requests and deployments. Supporting data analysis and reporting needs using MS Office applications. Manage hardware service ticket requests for computers end-to-end from submission and validation through routing fulfillment resolution and closure. Review Break/Fix requests and vendor repair quotes for accuracy completeness and proper assignment. Validate computer warranty status and evaluate repair vs. replacement decisions based on cost asset age lifecycle and business needs. Approve or decline repairs as authorized following established guidelines. Coordinate with vendors on part quotes and escalate delays. Validate and reconcile asset data across ServiceNow CMDB inventory and vendor inventory systems resolving discrepancies in serial numbers ownership location and lifecycle status. Maintain accurate documentation of decisions approvals and -site in Dearborn Monday through Thursday with remote work on Fridays
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
Please visit us at to know more.
Position Description:
The PC Renewal Operations Analyst supports daily operations of the global PC Renewal Program working closely with global managed service providers and Client IT Operations to ensure consistent effective delivery of computer services.
Skills Required:
Customer Service
Skills Preferred:
Project Planning
Experience Required:
ServiceNow knowledge including ServiceNow Operations Management Hardware Asset Management. Understanding of PC hardware warranties asset lifecycle and inventory management including Break/Fix and repair processes. Ability to analyze vendor repair quotes and perform repair-vs-replacement cost analysis. Strong analytical problem-solving and attention-to-detail skills with a focus on data accuracy. Excellent customer service and communication skills with the ability to prioritize multiple requests and manage workload against SLAs. Ability to work both independently and collaboratively with internal teams and external vendors. Strong Microsoft Excel and Office skills. Ability to identify process gaps and recommend operational improvements. Experience as a liaison in vendor management or customer support. Self-motivated results-driven professional with strong prioritization and time-management skills. Quick learner able to grasp and articulate new technology concepts.
Experience Preferred:
ServiceNow ticket request processing. Project management experience. IT Asset Management. Experience with asset/PC technology renewal cycles. Reporting and data analysis.
Additional Information :
Processing ServiceNow ticket requests to fulfill computer requests. Resolving customer issues and driving them to closure to mitigate escalation risk. Identifying process improvement opportunities to optimize planning scheduling and delivery of PC requests and deployments. Supporting data analysis and reporting needs using MS Office applications. Manage hardware service ticket requests for computers end-to-end from submission and validation through routing fulfillment resolution and closure. Review Break/Fix requests and vendor repair quotes for accuracy completeness and proper assignment. Validate computer warranty status and evaluate repair vs. replacement decisions based on cost asset age lifecycle and business needs. Approve or decline repairs as authorized following established guidelines. Coordinate with vendors on part quotes and escalate delays. Validate and reconcile asset data across ServiceNow CMDB inventory and vendor inventory systems resolving discrepancies in serial numbers ownership location and lifecycle status. Maintain accurate documentation of decisions approvals and -site in Dearborn Monday through Thursday with remote work on Fridays
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
Required Experience:
IC
