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Technical Program & Project Management Associate
Job Location:
Job Location:
Dearborn, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 September 2026 (18 hours ago)
Posted:
Application Deadline:
22 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: (Technical Program & Project Management Associate)
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills MI Kyyba has a global presence delivering high-quality resources and top-notch recruiting services enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value passion excellence empowerment and happiness creates a vibrant and productive atmosphere. We empower our employees with the resources incentives and flexibility that they need to support a healthy balanced and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
The PC Renewal Operations Analyst supports daily operations of the global PC Renewal Program working closely with global managed service providers and *** IT Operations to ensure consistent effective delivery of computer services.
Skills Required:
Customer Service
Skills Preferred:
Project Planning
Experience Required:
ServiceNow knowledge including ServiceNow Operations Management Hardware Asset Management. Understanding of PC hardware warranties asset lifecycle and inventory management including Break/Fix and repair processes. Ability to analyze vendor repair quotes and perform repair-vs-replacement cost analysis. Strong analytical problem-solving and attention-to-detail skills with a focus on data accuracy. Excellent customer service and communication skills with the ability to prioritize multiple requests and manage workload against SLAs. Ability to work both independently and collaboratively with internal teams and external vendors. Strong Microsoft Excel and Office skills. Ability to identify process gaps and recommend operational improvements. Experience as a liaison in vendor management or customer support. Self-motivated results-driven professional with strong prioritization and time-management skills. Quick learner able to grasp and articulate new technology concepts.
Experience Preferred:
ServiceNow ticket request processing. Project management experience. IT Asset Management. Experience with asset/PC technology renewal cycles. Reporting and data analysis.
Education Required:
Not Applicable Hybrid on-site in Dearborn Monday through Thursday with remote work on Fridays at *** Road Offices 15575 Lundy Pkwy Dearborn MI 48126 United States.
Additional Information:
Processing ServiceNow ticket requests to fulfill computer requests. Resolving customer issues and driving them to closure to mitigate escalation risk. Identifying process improvement opportunities to optimize planning scheduling and delivery of PC requests and deployments. Supporting data analysis and reporting needs using MS Office applications. Manage hardware service ticket requests for computers end-to-end from submission and validation through routing fulfillment resolution and closure. Review Break/Fix requests and vendor repair quotes for accuracy completeness and proper assignment. Validate computer warranty status and evaluate repair vs. replacement decisions based on cost asset age lifecycle and business needs. Approve or decline repairs as authorized following established guidelines. Coordinate with vendors on part quotes and escalate delays. Validate and reconcile asset data across ServiceNow CMDB inventory and vendor inventory systems resolving discrepancies in serial numbers ownership location and lifecycle status. Maintain accurate documentation of decisions approvals and closures.
Location: (DearbornMI)
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications merit and business need.
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact Kyyba at
Rewards:
Medical dental vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills MI Kyyba has a global presence delivering high-quality resources and top-notch recruiting services enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value passion excellence empowerment and happiness creates a vibrant and productive atmosphere. We empower our employees with the resources incentives and flexibility that they need to support a healthy balanced and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
The PC Renewal Operations Analyst supports daily operations of the global PC Renewal Program working closely with global managed service providers and *** IT Operations to ensure consistent effective delivery of computer services.
Skills Required:
Customer Service
Skills Preferred:
Project Planning
Experience Required:
ServiceNow knowledge including ServiceNow Operations Management Hardware Asset Management. Understanding of PC hardware warranties asset lifecycle and inventory management including Break/Fix and repair processes. Ability to analyze vendor repair quotes and perform repair-vs-replacement cost analysis. Strong analytical problem-solving and attention-to-detail skills with a focus on data accuracy. Excellent customer service and communication skills with the ability to prioritize multiple requests and manage workload against SLAs. Ability to work both independently and collaboratively with internal teams and external vendors. Strong Microsoft Excel and Office skills. Ability to identify process gaps and recommend operational improvements. Experience as a liaison in vendor management or customer support. Self-motivated results-driven professional with strong prioritization and time-management skills. Quick learner able to grasp and articulate new technology concepts.
Experience Preferred:
ServiceNow ticket request processing. Project management experience. IT Asset Management. Experience with asset/PC technology renewal cycles. Reporting and data analysis.
Education Required:
Not Applicable Hybrid on-site in Dearborn Monday through Thursday with remote work on Fridays at *** Road Offices 15575 Lundy Pkwy Dearborn MI 48126 United States.
Additional Information:
Processing ServiceNow ticket requests to fulfill computer requests. Resolving customer issues and driving them to closure to mitigate escalation risk. Identifying process improvement opportunities to optimize planning scheduling and delivery of PC requests and deployments. Supporting data analysis and reporting needs using MS Office applications. Manage hardware service ticket requests for computers end-to-end from submission and validation through routing fulfillment resolution and closure. Review Break/Fix requests and vendor repair quotes for accuracy completeness and proper assignment. Validate computer warranty status and evaluate repair vs. replacement decisions based on cost asset age lifecycle and business needs. Approve or decline repairs as authorized following established guidelines. Coordinate with vendors on part quotes and escalate delays. Validate and reconcile asset data across ServiceNow CMDB inventory and vendor inventory systems resolving discrepancies in serial numbers ownership location and lifecycle status. Maintain accurate documentation of decisions approvals and closures.
Location: (DearbornMI)
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications merit and business need.
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact Kyyba at
Rewards:
Medical dental vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crains Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
Required Experience:
IC
