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Technical Program Manager

KWI

Job Location:

Melville, NY - USA

Yearly Salary: $ 135000 - 140000

Posted: 13 June 2026 (30+ days ago)

Application Deadline: 10 September 2026

Vacancies: 1 Vacancy

Job Summary

The Opportunity
KWI keeps specialty retail running for Pandora Bluemercury Tom Ford and dozens of other brands and behind every storefront is an engineering team shipping constantly. Today those releases are coordinated on instinct and hallway conversations. Youre here to change that. As our Technical Program Manager youll own the master release timeline build the system that keeps every team aligned and make shipping shorter smoother and more predictable reporting straight to the CTO with a clear mandate to fix what slows us down.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a unified commerce solution that is designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora Bluemercury Tom Ford and many other globally recognizable brands.

We combine Point of Sale Merchandising Order Management eCommerce CRM and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization and we believe that if we develop and demonstrate leadership in our strategy operations and people we will continue to drive product innovation and service excellence.

As the Technical Program Manager you excel at the following core competencies

Cross-team release coordination

Own the master release timeline across all engineering teams with a particular focus on the POS release cycle.
Map and track cross-team dependencies; surface conflicts early and drive resolution before they become delays. Facilitate go/no-go checkpoints.
You can approve a go based on readiness data; all no-go decisions escalate to the CTO and Head of Product.
Manage the release calendar so teams on different schedules do not collide. Establish and enforce change control: once scope is locked late changes require formal approval with an impact assessment

Cross-functional coordination

Define and maintain RACI matrices for release activities across Engineering QA Technical Writing Marketing and Customer Success.
Run release readiness reviews that include all involved departments not just engineering.
Serve as the single point of accountability for program-level release status visibility across the organization.

Risk management and escalation

Proactively identify risks to timelines scope and quality across all teams.
Maintain a risk register and drive mitigation plans.
Escalate to the CTO and Head of Product when cross-team conflicts cannot be resolved at the team level.

The impact youll make

Process definition and documentation

Convert tribal knowledge into documented repeatable processes: release runbooks checklists onboarding guides.
Define and maintain the release process end-to-end so it is survivable if any individual is unavailable.
Establish templates for cross-team planning: dependency maps risk registers status reports.
Identify bottlenecks and gaps; propose and implement improvements using retrospective data.

Reporting and continuous improvement

Design and own the organization-wide status reporting system: template cadence format and a compilation mechanism so the report assembles itself.
Author program-level status reports directly covering cross-team releases dependency health risks and milestones.
Partner with engineering leadership to mature delivery practices and introduce tooling that improves velocity and visibility.
Establish program-level metrics (cycle time release predictability dependency-related delays) and use them to drive improvement.

What you will bring

5 to 9 years of experience in technical program management engineering program management or a comparable role coordinating across multiple engineering teams.
Demonstrated ability to build and run release coordination at the program level not just within a single team or project.
Strong technical fluency: you can hold a substantive conversation about architecture dependencies and technical risk without needing it simplified for you.
Experience defining and documenting processes from scratch including runbooks RACI matrices and dependency tracking frameworks.
Track record of managing cross-functional stakeholders including product QA marketing and customer success through complex releases.
Clear written communication: your status reports give leadership the information they need to make decisions not a list of what everyone is working on.

Bonus points

Experience in a SaaS company serving retail or enterprise clients.
Familiarity with Kanban-based delivery workflows and how to mature them into more disciplined frameworks.
Hands-on experience evaluating or implementing AI-assisted workflows for delivery visibility or reporting.
Background working closely with a CTO or VP Engineering in a fast-moving product organization.

As a member of the KWI team you will receive

Full Medical Dental and Vision
Annual bonus eligible
Free gym in the building
Generous PTO policy
Summer year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee base salary)
Employee Referral Program
(1) Volunteer day each year

Our work space

We understand that our teams need flexibility which is why we follow a hybrid schedule. Our in-office days of Monday Tuesday and Thursday and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events bagels every Thursday a state-of-the-art coffee machine a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners suppliers clients and all our team members to uphold these commitments.

Required Experience:

Manager

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