Technical Program Manager

• Own the master release timeline across all engineering teams with a particular focus on the POS release cycle.
• Map and track cross-team dependencies; surface conflicts early and drive resolution before they become delays. Facilitate go/no-go checkpoints.
• You can approve a go based on readiness data; all no-go decisions escalate to the CTO and Head of Product.
• Manage the release calendar so teams on different schedules do not collide. Establish and enforce change control: once scope is locked late changes require formal approval with an impact assessment

• Define and maintain RACI matrices for release activities across Engineering QA Technical Writing Marketing and Customer Success.
• Run release readiness reviews that include all involved departments not just engineering.
• Serve as the single point of accountability for program-level release status visibility across the organization.

• Proactively identify risks to timelines scope and quality across all teams.
• Maintain a risk register and drive mitigation plans.
• Escalate to the CTO and Head of Product when cross-team conflicts cannot be resolved at the team level.

The impact youll make

• Convert tribal knowledge into documented repeatable processes: release runbooks checklists onboarding guides.
• Define and maintain the release process end-to-end so it is survivable if any individual is unavailable.
• Establish templates for cross-team planning: dependency maps risk registers status reports.
• Identify bottlenecks and gaps; propose and implement improvements using retrospective data.

• Design and own the organization-wide status reporting system: template cadence format and a compilation mechanism so the report assembles itself.
• Author program-level status reports directly covering cross-team releases dependency health risks and milestones.
• Partner with engineering leadership to mature delivery practices and introduce tooling that improves velocity and visibility.
• Establish program-level metrics (cycle time release predictability dependency-related delays) and use them to drive improvement.

What you will bring

• 5 to 9 years of experience in technical program management engineering program management or a comparable role coordinating across multiple engineering teams.
• Demonstrated ability to build and run release coordination at the program level not just within a single team or project.
• Strong technical fluency: you can hold a substantive conversation about architecture dependencies and technical risk without needing it simplified for you.
• Experience defining and documenting processes from scratch including runbooks RACI matrices and dependency tracking frameworks.
• Track record of managing cross-functional stakeholders including product QA marketing and customer success through complex releases.
• Clear written communication: your status reports give leadership the information they need to make decisions not a list of what everyone is working on.

• Experience in a SaaS company serving retail or enterprise clients.
• Familiarity with Kanban-based delivery workflows and how to mature them into more disciplined frameworks.
• Hands-on experience evaluating or implementing AI-assisted workflows for delivery visibility or reporting.
• Background working closely with a CTO or VP Engineering in a fast-moving product organization.

As a member of the KWI team you will receive

• Full Medical Dental and Vision
• Annual bonus eligible
• Free gym in the building
• Generous PTO policy
• Summer year round
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee base salary)
• Employee Referral Program
• (1) Volunteer day each year