Technical Program Manager, Enterprise

OpenAIs Enterprise team builds AI-powered enterprise products and shared platform capabilities that help organizations put advanced AI to work securely and at scale. Our work spans enterprise workflows agent experiences integrations identity administration security governance and deployment.

As a Technical Program Manager on Enterprise you will lead the technical strategy and execution behind the products and shared capabilities that make ChatGPT Codex and future OpenAI products useful secure and scalable for organizations.

You will translate customer needs competitive dynamics and product priorities into actionable plans influence architectural direction and deliver durable capabilities across application platform and infrastructure layers. The role requires deep technical fluency strong product judgment and the ability to move between hands-on execution and broader enterprise strategy.

This role is based in San Francisco CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

• Drive technical strategy and execution for enterprise product and AI workflow initiatives from design through implementation launch customer rollout and iteration.

• Partner with engineering teams to influence architectural direction interface definitions and implementation tradeoffs across full-stack products APIs integrations and shared platform systems.

• Translate enterprise customer requirements into actionable product priorities across AI-powered workflows agent experiences integrations permissions data access evaluations identity security governance and deployment readiness.

• Represent the needs of enterprise buyers IT administrators security teams business leaders developers and end users in product and technical decisions.

• Identify adoption barriers competitive gaps and opportunities to make OpenAI products easier for organizations to evaluate purchase deploy manage and scale.

• Balance near-term customer needs and delivery commitments with long-term platform direction technical quality and responsible deployment.

• Coordinate enterprise launch readiness including security and operational requirements customer-facing dependencies escalation paths and post-launch follow-through.

• Drive alignment across Product Engineering Security Safety Legal Design and GTM with clear ownership milestones sequencing and decision-making.

• Work directly with enterprise customers design partners and customer-facing teams to identify high-value workflows understand deployment friction and turn recurring customer needs into scalable product and platform improvements.

• Define success through measurable improvements in enterprise activation workflow quality production readiness sustained adoption customer trust and business impact.

• Improve execution through practical operating mechanisms scalable tooling and data- or AI-assisted workflows.

• Communicate program health technical risks recommendations and consequential tradeoffs clearly to engineering teams and senior leadership.

• Have a strong track record leading complex technical programs across enterprise software cloud platforms developer products or AI systems.

• Bring strong technical acumen across several of the following areas: full-stack product systems client technologies API development scalable architecture and enterprise integrations with a track record of influencing architectural direction and technical decisions.

• Understand enterprise requirements such as SSO SCIM role-based access control audit logging data residency compliance and administrative controls.

• Understand how enterprises evaluate buy deploy and govern software including the different priorities of buyers administrators security teams developers and end users.

• Can connect technical architecture hands-on problem-solving customer conversations and strategic decisions connecting implementation details to product direction and business outcomes.

• Bring strong product judgment across modern AI systems including agents connectors tool use retrieval or context evaluations and the tradeoffs across reliability latency cost safety and user experience.

• Exercise sound judgment in ambiguous environments and can bring structure to complex work without slowing teams down.

• Experience leading enterprise software launches involving security identity compliance or deployment readiness is preferred.

• Communicate clearly build trust across functions and influence decisions without relying on formal authority.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Required Experience:

IC