Technical Product Support, MaxiDrill & Reclamation Products American Augers

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American Augers located in West Salem Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry and a full range of auger boring machines. With the rugged user in mind American Augers rigs are built to last and backed by 24-hour worldwide support.We enjoy coming to work because our plant is our community we see our teammates not only as co-workers but as neighbors and family members. All of our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building communities cities and the world. We invite you to apply and join a team of highly skilled and highly passionate people.

With that foundation in mind were excited to introduce an opportunity to join our team as a Technical Product Support for MaxiDrills and Reclamation (Product Support Specialist) is trained to provide technical support feedback of field information and technical training on American Augers Warlock Products and Ditch Witch equipment. Additional responsibilities include: Problem solving with mechanical hydraulic electrical and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned. Product Support Specialist must demonstrate effective communication skills group presentation skills and maintain a positive professional attitude while working in demanding situations.

• Handles and positions components weighing in excess of 50 pounds.

• Regular extended use of the telephone PC tablet and smartphone.

• Office environment most of the time shop or outdoor work environment some of the time. The shop and outdoor environments include physical hazards such as powered vehicle bicycle and pedestrian traffic sharp objects and moving machinery. Outdoor environment includes work on unimproved terrain at construction sites and in all kinds of weather.

• Works in a variety of places: under and on top of heavy construction equipment in tight quarters in awkward position. Use a variety of hand and power tools including: Wrenches screwdrivers hammers cutting torches welders and impact tools. Works with hazardous materials including solvents oils grease and fuels.

• Occasional Travel (air and highway domestic and international).

• Rapidly changing demands schedules and deadlines. Workday is often defined by customers job requirements.

In order to grow and build a successful career with The Toro Company you will be responsible for:

• Maintain positive professional relationships with dealers customers and factory personnel.

• Analyze information (technical manuals blueprints schematic drawings etc.) to fully understand the equipments mechanical hydraulic electrical and electronic systems.

• Apply knowledge of mechanical hydraulic electrical and electronic systems and understanding of equipment operation to resolve issues.

• Troubleshoot and diagnose problems with equipment. This includes monitoring and testing the equipments performance using gauges meters etc.

• Communicate field problems and suggested solutions for resolution.

• Create and maintain records including warranty claims and documenting equipment issues.

• Repair and implement upgrades to equipment.

• Use PCs to develop distribute and present technical and training information to groups of people. This includes gathering organizing and effectively communicating information about mechanical hydraulic electrical and electronic systems.

To be considered for this role an individual should meet the following minimal requirements:

• High School Diploma and a minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience.

• Technical Product Support I 1-5 years experience in sales and marketing; Upon training be able to operate and effectively demonstrate heavy construction equipment. This includes work in the field or in dynamic/active construction site conditions.

• Technical Product Support II 5-10 years of experience in the training field or equivalent of American Augers or Ditch Witch related skills. Training and experience in sales and marketing and a very high level of technical expertise related to our product line or the underground industry is preferred. He or she must have high-level of instructor led traits and skills including a high-level of customer service empathy and people skills.

• Technical Product Support III - 10 years of American Augers or Ditch Witch experience or equivalent in a related field. Training and experience in sales and marketing and a very high level of technical expertise related to our product line or the underground industry is preferred. He or she must have high-level of instructor led traits and skills including a high-level of customer service empathy and people skills. Be an excellent team builder. This person must exhibit a high level of competency and be a complex problem solver

• Prior demonstrated success with appropriate knowledge and skill in demonstrating American Augers Warlock Products and/or Ditch Witch products - or relevant industry experience.

• Diagnose mechanical electrical and hydraulic problems and determine how to correct them using blueprints electrical and hydraulic schematics technical operations and service repair manuals and parts catalogs as necessary.

• Possess intermediate Electrical/Electronic experience knowledge and skills.

• Demonstrate excellent communication skills. This includes the ability to present technical information to groups and individuals.

• Have appropriate correspondence record keeping and computer/ information Technology and enterprising skill sets.

• Maintain a positive professional attitude while working in demanding situations.

• Self-motiving high productivity ability to learn new skills and reliable in areas of attendance attention to quality and having a cordial cooperative personality.

• Be willing to work overtime or travel on short notice. Will work or travel on weekends as needed.

• Bachelors degree in marketing business engineering or related field is preferred.

• Generator / AC Systems (480V) Experience is helpful.

• HVAC knowledge is helpful not necessarily required.

• Computer/Microsoft skills are a necessary skill to have in this position. Prior experience in SAP Microsoft Word Excel and Power Point preferred.

At American Augers we are always working to make sure our employees know just how valued they addition to a competitive salary an affordable and top-tier medical/dental/vision plan 401k and many other great benefits -The Toro company offers employees at our locations a variety of perks including:

• Dress for your day - We know youre more productive when youre comfortable which is why TTC employees are encouraged to take advantage of our casual corporate environment.

• Wellness - The Toro Companys HQ offers complimentary use of our onsite fitness facility to addition to physical well-being TTC offers a variety of mental health and financial health resources to all employees.

• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

• Competitive Salary A reasonable pay range for this opportunity is $55000-$90000. The pay range takes into account skills experience education and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to you can access your pay early with the app formerly the Even app.

At The Toro Company we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers so please be aware that throughout our recruitment process youll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information military service or other non-merit factors. We are committed to creating a welcoming environment for all employees.

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