Technical Product Analyst

Trax is currently seeking a Technical Product Analyst (TPA)to play a key role in shaping and delivering a scalable SaaS products and platform. This role sits at the intersection of product management engineering and datacombining product thinking with strong technical expertise. The TPA is responsible for translating product strategy into actionable technically sound requirements driving backlog readiness and ensuring that delivered solutions align with both user/customer needs and system architecture. This role goes beyond traditional analysis by contributing to product discovery feature design and data-driven decision-making.

Key Responsibilities

• Partner with Product Managers to define features enhancements and product capabilities roadmap.
• Participate in customer discovery problem framing and solution design based on customer requirements.
• Break down product initiatives into clear prioritized and actionable sprint items.
• Contribute to feature design by balancing user/customer experience business value and technical feasibility
• Translate product concepts into detailed technical user stories specifications workflows and acceptance criteria.
• Collaborate closely with Development IT and architecture teamsto define: System behaviors System functionality Data flows Integration points
• Ensure requirements align with platform architecture scalability goals and product evolution roadmap.
• Create artifacts such as: Sequence diagrams Data models API specifications Product / functionality specifications
• Define and document API requirements payloads and contracts.
• Support the design of system integrations and data exchange mechanisms.
• Analyze and define business rules validation logic and data transformations.
• Partner with engineering to ensure data integrity and system consistency.
• Own backlog refinement and ensure stories are developer-ready.
• Act as a primary point of contact for engineeringfor requirement clarification.
• Participate/support in sprint planning standups and retrospectives.
• Support QA and customer UAT validation ensuring features meet customer acceptance criteria.
• Analyze product and operational data to inform decisions and prioritize features.
• Define and track KPIs product metrics and usage analytics.
• Identify opportunities for optimization automation and scalability.
• Other duties as assigned.

Required Qualifications

• Bachelors degree in Computer Science Information Systems Aviation Engineering or related field.
• 36 years of experience in Technical Business Analyst Product Analyst or Product-focused role.
• Strong understanding of SaaS product development and Agile methodologies.
• Hands-on experience with API design and documentation (REST JSON OpenAPI/Swagger) SQL and data analysis System integrations and distributed systems
• Ability to understand and discuss technical architecture and business tradeoffs.
• Experience with tools such as Jira Confluence Postman or similar API tools Diagramming tools (Lucidchart Miro Visio)

  Preferred Qualifications

• Experience working in cloud environments (AWS Azure GCP)
• Familiarity with microservices event-driven systems or domain-driven design
• Exposure to product analytics tools (e.g. Amplitude Mixpanel Power BI Tableau)
• Experience in B2B SaaS platforms or complex enterprise systems
• Aviation or maintenance domain knowledge

Job type: Full time / Salaried

Job Level: Entry-mid

Job Location: Fully Onsite - Coral Gables

Job Shift: First - 8a - 5p

Remote: No

TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the worlds largest airlines as well as most low-cost carriers and large MROs all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system our technologies are vital to the success of their business. Therefore TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.

TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color religion sex disability veteran status and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.