Technical Operations Manager

Technical Operations Manager

FT / PT Status Full-Time
Benefits EligibilityThis position is eligible for a full benefits package.
Salary $33.72 - $48.95 Hourly Wage
Remote Work / In-Office Hybrid

Recruiter Tehra Gorski
Application Deadline 9/23/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Ready to drive high-impact technology and data projects across a dynamic state agency Do you blend the execution power of a project manager with the outcome-driven vision of a product manager Can you guide diverse teams through technical change with clarity and confidence Help shape our technology footprint and apply to join our team today!

In this Technical Operations Manager position you will drive strategic execution across the Utah Department of Commerces technology data and operational landscape. Managing high-stakes vendor relationships cross-functional software rollouts and infrastructure coordination with DTS this role ensures seamless operational continuity across divisions. We are seeking a software-minded problem solver who treats internal tools like high-value productsusing data continuous iteration and low-friction experimentation to improve consistency lower operational costs and elevate the user experience.

Key Responsibilities

Day-to-day responsibilities of this position:

• Vendor Management & SLA Enforcement: Oversee core vendor deliverables and hold partners accountable to active Service Level Agreements (SLAs). Manage technical scopes across third-party resources including Egen System Automation (SA) and Salesforce maintainers.
  
• Cross-Functional Workflows & Data Migrations: Lead cross-divisional initiatives that depend on technology change including business requirements data classification and retention decisions records inventory user communications and readiness sign-off for storage and system migrations executed by DTS.
  
• Work Management Architecture: Serve as the functional administrator for internal project tracking platforms (e.g. Asana JIRA Gqueues) optimizing intake workflows website ticketing systems and backlog reconciliation.
  
• Dashboard & KPI Tracking: Oversee operational dashboard initiatives from requirements gathering to execution partnering with internal analysts and division bureaus on data hygiene and report delivery.
  
• Stakeholder & Partner Alignment: Function as a key liaison to the Division of Technology Services (DTS) Division of Occupational and Professional Licensing (DOPL) Division of Consumer Protection (DCP) and other internal bureaus to navigate resource bottlenecks and scope changes.
  
• Product & Solution Ownership: Act as the internal product owner for critical operational software and platforms; partner with stakeholders across Commerce to translate operational pain points into clear user stories prioritize product roadmaps and measure feature adoption post-launch.

Ideal Candidate

The ideal candidate is an action-oriented highly adaptable operational leader who thrives as a natural problem-solver and universal translatorable to seamlessly bridge technical IT terms state regulatory frameworks and executive decision-making. Driven by deep personal accountability they take full ownership of complex departmental goals proactively monitoring team capacity vendor SLAs and project dependencies before bottlenecks disrupt output. As a calming leader they navigate high-pressure stakeholder environments and competing agency priorities with composure using structured transparent communication to establish boundaries prevent staff burnout and maintain strong cross-divisional alignment.

Qualifications

Minimum or day-one qualifications:

• Availability: The Ability to attend the initial training period in person at our Salt Lake City office with the understanding that hybrid telework (up to 2 days per week) is available once you have demonstrated understanding and competency in the basic functions of the position.
  
• Technical Project Management: Proven experience leading technical operations initiatives. Working knowledge of how software deployments system integrations and data migrations are planned and executed sufficient to translate between technical delivery teams and agency leadership scope work accurately and assess risk and readiness.
  
• SLA & Vendor Administration: Proven experience tracking vendor deliverables managing billable hours (e.g. 30hr/wk contract allocations) and enforcing vendor accountability.
  
• Work Management Tool Expertise: Hands-on experience structuring and administering work management boards (specifically JIRA or Asana) to streamline ticketing and team capacity tracking.
  
• Data Migration Risk Management: Practical understanding of risks associated with moving legacy file systems (e.g. Google Drive to GCP/cloud storage) and maintaining system link integrity.
  
• Stakeholder Facilitation: Demonstrated ability to set firm boundaries with demanding stakeholders balance competing division priorities and protect team bandwidth against burnout.
  

Preferred or trainable/on-the-job qualifications:

• State/Public Sector Experience: Familiarity with Utah state procurement processes DTS integrations and statutory compliance (e.g. UAPA BCI regulations or legislative mandates like SB0084).
  
• Licensing System Implementations: Prior experience managing large-scale Licensing/Registration System (LRS) rollouts or digitizing paper processes using conveyor belt production models.
  
• Data Hygiene & BI Dashboards: Basic knowledge of data cleanup workflows SQL/data table extraction and building operational KPI dashboards.
  
• Change Management: Strong consensus-building skills across varied division culturesfrom high-pressure environments to emerging technological units.

About the Role

Location
160 East 300 South
Salt Lake City Utah 84111
United States
Background Check Required You must successfully pass a criminal history check.
Drug Test Required No
Schedule Code AX - Employees in supervisory positions

Why You Should Join Our Team
In Utah we believe hard work is important but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation strong work ethics and mutual support.

The Agency

The Department of Commerce is the licensing and registration agency for Utahs professional and business community. We provide oversight of business registrations trademarks Uniform Commercial Code filings professional licensing consumer protection public utilities securities real estate and residential mortgage lending.

Supplemental Information

• Job Classification: Manager I Commerce (#83170).
  
• Please note a positions eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• We are interested in every qualified candidate who is eligible to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• DHRM rules apply for promotions/transfers.
  
• Effective July 1 2021 in-state work rules require all work to be performed while physically within the states borders.
  
• Risks found in the typical office setting which is adequately lighted heated and ventilated e.g. safe use of office equipment avoiding trips and falls observing fire regulations etc.
• Typically the employee may sit comfortably to perform the work; however there may be some walking; standing; bending; carrying light items etc. Special physical demands are not required to perform the work.
  
• DHRM rules apply for promotions/transfers.
  

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. For accommodations please contact .

Required Experience:

Manager