Technical MATM Consultant

Job Title:Technical MATM Consultant

Job Location:Remote with some travel to Houston TX.

Job Type:Contract 6-9 months to start

Hiring Timeline: Immediate

Reporting Line:Co-Founder & COO

Existing Vacancy: Yes

Application Deadline:Open until Filled

Salary Range: 80-85/hr

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands retailers and 3PLs design build and scale high-performancelogisticsoperations.

We work at the intersection of strategy operations and technologywhere wesolvecomplex real-world problems across warehouse design automation order management transportation and end-to-end supply chain execution.

Our teams combine deep domainexpertisewith strong technical capability delivering outcomes through consulting systems implementation and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments partnering closely with clients and seeing your work make a tangible impact on how global commerce movesthisistheplace where your skills and judgment trulycome to life.

Role Overview:

The Technical MATM Consultant is a hands-on technical role responsible for the configuration integration support and ongoing technical design of the organizations Transportation Management System.

The role requires direct experience with Manhattan Active Transportation Management (MATM) including the ability to access the application understand its configuration framework make and validate configuration changes troubleshoot issues and support day-to-day transportation operations.

This position also provides technical direction for integrations between MATM and internal or external systems. The Technical Owner will work directly with Transportation Operations business analysts developers integration teams and Manhattan Associates to design implement test and support reliable TMS solutions.

This is an individual-contributor role requiring both hands-on MATM expertise and the ability to make sound technical design decisions.

Key Responsibilities:

• MATM Configuration and Application Support
• Serve as the primary hands-on technical resource for Manhattan Active Transportation Management.
• Access and work directly within MATM to review create update test and troubleshoot system configurations.
• Configure MATM capabilities to support transportation planning execution tendering rating routing tracking and related operational processes.
• Evaluate business requirements and determine whether they should be addressed through native MATM configuration an integration an extension or a process change.
• Troubleshoot application behavior configuration issues data problems and processing failures.
• Investigate production issues using available application tools logs messages alerts and transaction data.
• Implement or coordinate configuration changes through the appropriate development test and production environments.
• Support testing validation deployment and post-production verification of MATM changes.
• Maintain configuration documentation and ensure changes are traceable and supportable.
• Integration Design and Technical Direction
• Define and maintain the overall technical integration design between MATM and internal enterprise systems.
• Develop a strong understanding of inbound and outbound TMS data flows including orders shipments loads carriers rates locations status updates tracking events and financial information.
• Determine appropriate integration patterns system responsibilities data ownership processing rules and error-handling approaches.
• Work directly with integration developers and internal system teams to define interface requirements and technical specifications.
• Review API payloads messages field mappings transformation rules and interface designs.
• Provide technical direction for synchronous APIs asynchronous messaging batch processes and other integration methods used with MATM.
• Ensure integrations include appropriate validation logging monitoring reconciliation retry and recovery capabilities.
• Troubleshoot integration failures across MATM middleware ERP warehouse carrier and other connected systems.
• Maintain integration diagrams interface inventories data mappings and technical support documentation.
• Technical Design and Delivery
• Translate transportation business requirements into detailed MATM configuration and technical integration designs.
• Participate directly in solution design configuration testing troubleshooting and implementation activities.
• Identify technical dependencies risks assumptions and design constraints.
• Recommend solutions that use native MATM functionality where practical and minimize unnecessary customization.
• Review proposed solutions for reliability maintainability performance and operational supportability.
• Provide technical estimates and input into delivery plans.
• Support projects enhancements defect fixes and operational improvements involving MATM.
• Partner with Manhattan Associates and implementation partners to resolve product questions and complex technical issues.
• Production Operations
• Provide advanced support for MATM production incidents and operational issues.
• Perform hands-on root-cause analysis across application configuration integrations data and connected systems.
• Resolve issues directly where possible and coordinate with developers vendors or infrastructure teams when additional support is required.
• Develop and maintain operational runbooks troubleshooting procedures and support documentation.
• Identify recurring issues and implement permanent corrective actions.
• Support system monitoring and reconciliation processes to ensure transportation transactions are processing successfully.
• Participate in an on-call or production-support rotation when required

Required Skills & Experience:

• Hands-on experience implementing configuring or supporting Manhattan Active Transportation Management.
• Demonstrated ability to navigate MATM administration and configuration capabilities and make application configuration changes.
• Experience troubleshooting MATM configuration processing data and integration issues.
• Strong understanding of transportation-management processes including:
• Transportation planning and optimization
• Shipment and load creation
• Routing and consolidation
• Carrier selection and tendering
• Rating and accessorial charges
• Shipment execution and status tracking
• Freight settlement or financial integration
• Experience designing and supporting integrations between a TMS and internal enterprise systems.
• Working knowledge of REST APIs JSON web services event-driven integrations message queues or middleware platforms.
• Ability to review technical interface specifications payloads field mappings and data transformations.
• Experience using logs monitoring tools application data and error messages to troubleshoot technical problems.
• Experience supporting enterprise applications in production environments.
• Strong analytical and problem-solving skills.
• Ability to work independently and take technical ownership of an issue through resolution.
• Ability to communicate technical designs and issues clearly to developers business users vendors and technology leaders.

Preferred / Nice to Have:

• Experience with multiple components or functional areas of Manhattan Active Transportation Management.
• Experience with Manhattan Active APIs extension capabilities integration frameworks and release processes.
• Experience integrating MATM with ERP order-management warehouse-management carrier visibility freight-audit or data-platform solutions.
• Experience creating interface specifications integration diagrams mapping documents and support runbooks.
• Working knowledge of SQL and relational data concepts.
• Experience with enterprise middleware or integration platforms.
• Familiarity with application monitoring log-analysis and API-testing tools.
• Experience with source control deployment processes automated testing or CI/CD practices.
• Experience working in transportation logistics distribution or supply-chain technology.

Key Competencies:

• Hands-on MATM configuration
• TMS application troubleshooting
• Integration architecture and design
• API and message-flow analysis
• Transportation-process knowledge
• Production-support ownership
• Root-cause analysis
• Technical documentation
• Independent execution
• Cross-functional collaboration

A general description of benefits and other compensation appears below.

Health and Wellness

Comprehensive extended health and dental coverage for you and your family

Employee wellness programs where applicable

Time Off

Competitive paid time off sick leave and public holidays

Flexible leave policies that respect local labour standards

Retirement and Financial Security

Employee stock options (ESOP) where applicable

Professional Growth

Dedicated learning and development budget with support for skills leadership and career progression

Flexible Work

Remote and hybrid work options flexible hours aligned to role and client needs

Additional Perks

Equipment and workstation allowances internet and business travel reimbursements team events and offsites

Work Authorization and Sponsorship:

Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence to assist in the screening assessment and shortlisting of applications for this position including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process contact

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code accommodations are available on request at any stage of recruitment and assessment. Contact and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposes in accordance with FIQs Candidate Privacy Notice available at here. This includes the use of AI-assisted screening described above. By applying you acknowledge this notice. By applying you acknowledge this notice. Questions:

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust collaboration and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse inclusive and high-performing workplace. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information veteran status or any other characteristic protected by federal state or local law.

Learn More About Us:

Website:

LinkedIn:Fulfillment IQ

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