Technical Instructor I (IT Support)

ABOUT PER SCHOLAS:

For 30 years Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals uplifting communities and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners ranging from Fortune 500 companies to innovative startups were forging inclusive tech talent pipelines fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20 cities and counting Per Scholas offers no-cost training programs in the most sought-after tech skills spanning Cloud Cybersecurity Data Engineering IT Support Software Engineering and more. To date 30000 individuals have been trained through Per Scholas propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting follow us on LinkedIn X Facebook Instagram and YouTube.

Per Scholas preferred hires reside within the following states: AZ CA CO FL GA IL IN KS MD MA MI MO NC NJ NY OH PA TX WA

WHO WERE LOOKING FOR

Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented problem-solving individual with strong technical and instructional skills demonstrates the ability to adapt quickly to a dynamic environment and maintains a strong sense of accountability. To succeed in this role candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients and learners high expectations.

WHAT YOULL DO

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction assessment administration attendance one-on-one tutoring daily evaluation and monitoring of individual student progress addressing student violations with students in a consistent manner and more
• Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
• Work closely with the team to identify student needs provide the necessary support establish individualized plans for student achievement and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades certification scores and progress notes.
• Support and maintain the training curricula syllabi lesson plans and other classroom materials.

WHAT YOULL BRING TO US

Instructional Skill Sets

• 1-3 years of teaching or training experience
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
• Strong communication skills

Required Skill Sets

• Proficient understanding of IT support fundamentals including hardware software and networking concepts.
• Familiarity with operating systems such as Windows MacOS and Linux.
• Experience in troubleshooting common IT issues including software installations network configurations and hardware malfunctions.
• Knowledge of IT security protocols and best practices.
• Ability to work with diverse IT tools and software like helpdesk ticketing systems remote desktop tools and hardware diagnostic utilities.
• Understanding of cloud computing platforms and services.
• Experience with mobile device management and troubleshooting.
• Familiarity with virtualization technologies.
• Knowledge of IT support and best practices and service level agreements (SLAs).
• Ability to stay updated with the rapidly evolving tech landscape.
• Commitment to ongoing professional development applicable certifications and coursework to stay current with rapidly evolving technology trends and advancements.

Preferred Skill Sets

• Experience in diagnosing repairing and maintaining various computer hardware including desktops laptops and peripheral devices.
• Ability to install configure and troubleshoot operating systems like Windows Linux and macOS including knowledge of file systems drivers and system optimization.
• Experience in setting up and managing both wired and wireless networks with a deep understanding of IP addressing subnets routing and network troubleshooting tools.
• Experience in configuring troubleshooting and securing mobile devices across various platforms including Android and iOS.
• Experience in setting up and managing Windows Server environments and roles such as Active Directory DHCP and DNS.
• Experience in designing and implementing Group Policy to manage user environments system settings and software installations across an organization.
• Experience in understanding and managing server storage solutions including RAID configurations and different disk types.
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.

Professional Qualifications

• Bachelors degree (or equivalent practical/industry experience).
• Strong technical aptitude (Google Sheets/Excel Slides/PowerPoint Salesforce Slack Zoom etc.) project management and organizational skills with detailed follow-through abilities.
• Excellent written communication presentation and customer service skills.
• Solid understanding of business needs.
• Strong evaluation and data management skills.
• Prior knowledge or background in IT (if minimal a desire and willingness to learn whats needed) and a passion for technology is a plus.
• Bachelors degree in Information Technology Computer Science or a related field; Masters degree preferred.
• Relevant industry certifications such as CompTIA A (1200 Series) Network or others.
• At least three years of experience in an IT support role.

Personal Characteristics

• You thrive in a creative inventive fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven result-oriented and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. Youre excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills.
• You are tech-savvy and learn new tools quickly.
• You are detail-oriented with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable approachable and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation

For this role specifically we are targeting a salary range of $60000 - $70000 where the difference in salary is typically determined by several factors including geography in which the selected candidate resides and alignment with qualifications and experience.

LI#- Hybrid