Technical Illustrator & Publications Specialist (Hybrid 3 days office2 days WFH, after completing onsite product training)

To produce accurate and timely print and online documentation that will assist Product Support Technicians and customers with the ordering of replacement parts and the troubleshooting of products

Perform document content research and multi-task with Technical Illustrators Engineers Product Management and Technical Service

Compile and maintain electronic and mechanical information for use in Illustrated Parts Breakdowns (IPBs) trouble-shooting guides and any other documentation that is necessary for the technical and operational support of our products and component parts

Assist in creating order forms using Adobe InDesign

Create exploded-view technical illustrations and illustrated parts breakdowns from engineering drawings CAD models physical products photographs and other source material

Develop and maintain corresponding parts lists callouts item numbers descriptions quantities and assembly relationships

Interpret engineering BOMs and translate engineering data into service- and customer-facing parts documentation

Create Engineering Change Orders (ECOs) to create or revise Order Forms and Illustrated Parts Breakdowns (IPBs) in Agile Project Management

Participate in Bill of Materials (BOMs) verification breakdowns

Collaborate with Engineers Product Management Technical Service and Manufacturing Engineering as needed

Ensure all safety and security rules are strictly observed and any accidents incidents or injuries are promptly reported to management

Complete the annual CTPAT Security Training

Focus on continuous improvement and consistently demonstrate good business judgment

Work effectively with all Pride departments to exceed internal and external expectations

Pride retains the discretion to modify duties and/or assign other duties as necessary

Must be a friendly team player professional detail-oriented and honest

Must have the ability to:

Multi-task problem-solve and prioritize in a fast-paced working environment

Use hand tools and standard power tools

Read and comprehend work instructions and BOMs

Identify mechanical and electrical parts and hardware

Must have:

Relentless drive to achieve advancement and continuous improvement

Intermediate working knowledge of Microsoft Office Word and Excel

Excellent verbal and written communication skills

Excellent web navigation skills

Basic mathematical skills

Excellent organizational skills

Basic working knowledge of Adobe Desktop Publishing Software preferred

Basic understanding of electro-mechanical schematics preferred

Basic familiarity with SolidWorks 3D geometry renderings preferred

At least 1 year of experience in technical writing Graphic Design or Desktop Publishing

OR

At least 6 months of experience with 3D CAD visualization or CAD-derived illustration tools OR

At least 6 months of experience interpreting engineering drawings BOMs assembly drawings and 3D CAD models

OR

In lieu of experience an associate degree or higher in a field related to Graphic Design Technical Writing or Engineering Design

At least 3 years of experience in technical writing or a technical service role experience preferred

At least 1 year of Graphic Design or Desktop Publishing and Layout experience preferred

Current or previous successful employment experience with Pride Mobility Products Corporation preferred

High School Diploma or GED

Associate degree in Graphic Design or Technical Writing related field preferred

Must be legally authorized to work in the United States without sponsorship now or in the future

This job description is not intended to be all-inclusive

In exceptional circumstances some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin physical or mental disability protected Veteran status age or any other characteristic protected by federal state or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability a disabled veteran or require a reasonable accommodation or assistance in completing an application for employment please contact our human resources department at 1- x1250.

Required Experience:

IC