Technical II, IT Operations (TCF)

Job Title:

Technical II IT Operations (TCF)

Job Description

Were Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the worlds best brands today and into the future. Were solution-focused tech-powered intelligence-fueled. With unique data and insights deep industry expertise and advanced technology solutions were the intelligent transformation partner that powers a world that works helping companies become refreshingly simple to work interact and transact with. We shape new game-changing careers in over 70 countries attracting the best talent.

In our Information Technology and Global Security team you will deliver the latest technology infrastructure transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design implement and strategize IT security application development innovation and solutions in todays hyperconnected world. You will be part of the technology team that is core to our vision of develop build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And were proud to be recognized with awards such as Worlds Best Workplaces Best Companies for Career Growth and Best Company Culture year after year.

We embrace our game-changers with open arms people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

As part of the hiring process candidates may be required to undergo background screening and identity verification where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information where permitted by law. If biometric identifiers or biometric information are collected used or stored the Company will provide the legally required disclosures and obtain any required written consent prior to such collection and will handle such information in accordance with applicable biometric privacy laws and Company policies.

The Technical I IT Operations Support Technician provides end user support across the organizations desktop network telephony and application(s) environment focused primarily on on-site Game-Changers. The candidate will maintain analyze troubleshoot and repair/ computer systems and software as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. Will routinely exercise discretion and judgment in prioritizing tickets when competing priorities arise. The position requires excellent communication skills attention to detail and problem-solving capabilities.

Responsibilities:

• Build and support Windows workstations and laptops including image builds testing deployment patches as well as ongoing maintenanceusing SCCM/BigFixand other tools.

• Installconfigureand support all desktop applications.

• Diagnoserepairandreplace hardware.

• Manage and resolve tickets within prescribed SLAs usingRemedy (Solv Now).

• Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment.

• Manage testing and failover of the business continuity plan.

• Perform basic troubleshooting of phone issues and assist the telephony team as needed.

• Setup and maintain training rooms.

• Maintain hardware and software inventory.

• Coach end users on basic software hardware and peripheral device operation.

• Arrange and/or prepare equipment forpick-up/shipping.
• Complete all assigned mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Qualifications:

• 5 years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent.

• CompTIA A/Desktop MCSA/MCSE and/or CCNA or similar certifications required. Bachelors degree/diploma in Computer Science preferred.

• Proficient in current protocols operating systems and standards includingWindows11.

• Proven expertise troubleshooting resolving and supporting desktops laptops applications hard phones and WIFI devices.

• Demonstrable experience in ticket resolution using Remedy(Solv Now)and ITIL based framework maintaining systems compliance and audits as per COPC ISO 27001 etc. standards.

• Experience managing Active Directory at the Organization Unit level.

• Flexibility to work overtime as needed.

• Ability toliftupto 50 lbs.
• For Onsite:#LI-Onsite

The base salary range for this position is $60 - 65K plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program 401(k) retirement plan paid time off and holidays and paid learning days.

Location:

USA Hickory NC

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more information regarding your EEO rights as an applicant please visit the following websites:

English

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Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant please click HERE